Billing Specialist

Company: Five9

Join Five9, a leader in cloud contact center software, and contribute to an exceptional customer experience. We foster a team-first culture that celebrates diversity, innovation, and growth.

About the Role

As a Billing Specialist, you will play a crucial role in ensuring accurate and timely client invoicing, managing accounts receivable, and improving billing operations. You will work closely with internal teams and external customers to resolve issues and enhance our billing processes.

Key Responsibilities

• Prepare and process daily billings to ensure client invoices are accurate, consistent with contractual requirements, and issued on a timely basis.
• Research and resolve billing, credit, and accounts receivable issues.
• Review and reconcile account balances in Accounts Receivable.
• Interface with internal customer service and support organizations on customer inquiries.
• Assess current billing operations, offer recommendations for improvement, and assist with implementing new processes.
• Collaborate with team members in AP and AR to assist with ad-hoc projects and miscellaneous tasks.

Key Skills

• 3-5 years of billing experience.
• SaaS/Software/Technology industry experience.
• Complex contract review experience.
• Proficient in MS Office, particularly Excel.
• Solid understanding of billing and financial concepts.
• Strong analytical and problem-solving skills.
• Excellent oral, written, and interpersonal communication skills.
• Ability to work under pressure with firm deadlines.
• High degree of accuracy and attention to detail.
• Capability to make timely, independent decisions.
• NetSuite and Salesforce.com experience is a significant plus.
• Extremely detail-oriented with a keen eye for spotting errors and discrepancies.
• Knowledgeable and experienced with processing, verifying, balancing, and adjusting basic and complex transactions.
• Technically savvy, advanced in Microsoft Excel.
• College degree or equivalent work experience.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• Internet and meal allowance (for remote work setup)
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

Five9 embraces diversity and is committed to building an inclusive environment. We are an equal opportunity employer.