Technical Account Management Intern

Company: idealo
Location: Berlin, Germany

Join idealo, where you'll work at the intersection of merchant support, data quality, and technical operations to ensure partners succeed and product offers are accurately presented across our platform.

About Your New Role

As part of our Technical Account Management team, you will support merchants with their day-to-day business and ensure high-quality product data on idealo. You will investigate technical issues, review data feeds, and contribute to a smooth experience for our partners, seeing the direct impact of your work when listings are resolved.

Your Responsibilities

• Support merchants via email and phone with questions related to offer presentation on idealo.
• Monitor and review product data feeds in CSV and XML formats for quality and completeness.
• Investigate technical issues using internal tools and support the resolution of listing and feed-related problems.
• Process incoming support requests systematically and maintain clear documentation.
• Collaborate closely with colleagues from merchant support, customer service, and other business functions.

Skills & Requirements

• Currently enrolled at a university and will remain enrolled for at least one more year.
• Interest in technical topics, e-commerce, and product data management.
• Basic understanding of CSV and XML files, with eagerness to deepen technical knowledge.
• Proactive ownership and ability to drive topics independently.
• Enjoy tackling challenges pragmatically and solving them.
• Excellent German language skills and confident communication in English (verbal and written).

What idealo Offers:

• Further Education: Support for personal development goals through idealo Learning Hub, eLearning (Udemy), coaching, and a dedicated learning budget.
• Office Environment: Located in the heart of Berlin, offering free organic breakfast, excellent free lunch (vegan/vegetarian), free coffee, lemonades, after-work beer, and a rooftop terrace with city views.
• Support Services: Free counseling and support in professional, private, family, and health areas via pme-Familienservice.
• Fitness: Various fitness and sports options, including Urban Sports or Gympass membership.
• Social Events: Team events, company events, and organized opportunities for connection throughout the year.