Manager, Site Operations & Merchandising

Company: OSEA
Location: Fully Remote (United States)
Compensation: $85,000–$110,000 per year

About the Company:
OSEA, founded in 1996, is a fast-growing, female-founded, family-operated beauty brand creating pure, results-driven skincare and body care products. We are expanding our e-commerce team and seeking a talented individual to join us.

About the Role:
Join our expanding e-commerce team as a Manager of Site Operations & Merchandising. This role sits at the intersection of site operations and digital merchandising, owning the day-to-day functionality of OSEA.com while shaping product discovery, ranking, and customer experience. The ideal candidate has 3-5 years of e-commerce experience, a passion for clean beauty, hands-on Shopify expertise, and thrives in a fast-paced, collaborative environment.

Ecommerce Operations:

• Create and manage discount codes, promotions, and product configurations in Shopify.
• Own product tagging and catalog management for consistent, organized site architecture.
• Manage on-site inventory data, coordinate with relevant teams to address discrepancies, and communicate updates.
• Build and maintain Shopify Flows to automate key tasks and streamline operations.
• Partner with the Customer Experience team to identify, triage, and resolve site bugs and functionality issues.
• Manage third-party app relationships and integrations, serving as the primary point of contact for vendors.

Site Merchandising:

• Maintain and execute a site merchandising calendar aligned with product launches, promotions, and seasonal campaigns.
• Manage product ranking and presentation across key site areas to drive conversion and support initiatives.
• Configure and optimize cross-sell and upsell logic to increase average order value and product discovery.
• Curate and refine on-site product recommendation placements for a personalized shopping experience.
• Own search results optimization, improving relevance and minimizing zero-result experiences.
• Optimize site metadata and content in partnership with engineering teams to improve SEO and drive organic traffic.
• Maintain and refine top navigation and filtering to reflect current assortment and customer needs.
• Own site behavior reporting, analyzing merchandising performance, search trends, and on-site engagement to inform strategy and recommend A/B testing opportunities.
• Partner with the growth marketing team to optimize key pages for paid traffic.
• Collaborate with the product marketing team on new site features, collections, and content.
• Support the development and execution of A/B testing strategies and site roadmaps.
• Support onsite content strategy, briefing new site assets for launches, promotions, and campaigns.

Qualifications:

• 3–5 years of experience in e-commerce, site merchandising, or digital operations (beauty or wellness industry preferred).
• Hands-on Shopify experience required; Shopify Flows and back-end product management familiarity is a strong plus.
• Experience with A/B testing, personalization, heatmapping, and site analytics tools (e.g., Google Analytics, Hotjar) is a strong plus.
• Analytical mindset with the ability to pull reports, identify trends, and translate data into clear recommendations.
• Highly detail-oriented with strong organizational skills and the ability to manage multiple priorities.
• Comfortable working cross-functionally across Creative, CX, and broader Ecommerce teams.
• Experience managing third-party app integrations and vendor relationships.
• Excellent written and verbal communication skills.
• Experience utilizing AI tools to streamline workflows and improve efficiency.
• Must reside in the United States.

Compensation:
The anticipated salary range for this position is $85,000–$110,000 per year. The actual salary offer will carefully consider your skills, qualifications, experience, and location.