Patient Care Coordinator (Remote)

About Pearl Talent

Pearl Talent connects the top 1% of global candidates with leading US and EU startups. Our clients have raised significant funding and are backed by prominent investors. We focus on identifying exceptional talent for long-term, high-growth career opportunities.

Why Work With Us?

Join Pearl Talent to work alongside visionary US and EU founders. We place you in roles designed for growth, challenge, and meaningful career development.

Role Overview

The Patient Care Coordinator is the primary point of contact and advocate for patients using telehealth services, participating in clinical research, managing complex chronic conditions, and seeking healthcare navigation support. This role requires exceptional empathy, communication, and organizational skills to ensure patients feel fully supported. You will guide patients through complex healthcare systems, coordinate care with clinical teams, manage appointments and prescriptions, and act as a compassionate advocate.

Your Impact

Your support will directly improve patient satisfaction, trust, and health outcomes. You will build lasting relationships, enhance operational efficiency, and help underserved populations access transformative care. In clinical research, your work will enable meaningful patient participation. Your navigation of complex healthcare systems will reduce stress for patients during vulnerable times.

Core Responsibilities

Patient Support & Communication (50%)

• Serve as the first point of contact for patient inquiries via EHR, secure chat, phone, and messaging.
• Respond promptly and empathetically to patient communications.
• Educate patients on telehealth services, clinical trials, and specialty care options.
• Guide patients through platform usage, study protocols, and care processes.
• Manage scheduling, appointment coordination, prescription management, and follow-ups.
• Address patient concerns with compassionate, personalized solutions.
• Communicate study details, requirements, and next steps clearly.
• Ensure timely handling of patient inquiries through collaboration with clinical teams.
• Maintain high standards for family care and patient experience.

Care Coordination & Patient Navigation (40%)

• Conduct initial outreach to patients interested in clinical trials or specialty care.
• Administer secondary pre-screener questionnaires and qualification assessments.
• Guide patients through the onboarding process.
• Coordinate diagnostic testing, imaging, and referrals with clinical teams and external providers.
• Manage prior authorizations, insurance coordination, and healthcare system navigation.
• Track patient progress to ensure continuity of care.
• Send appointment reminders, follow-ups, and adherence communications.
• Act as a patient advocate, offering encouragement and assistance.
• Manage the family care pipeline with clinical teams.
• Flag care gaps, systemic barriers, and financial obstacles to appropriate teams.

Documentation & Data Management (5%)

• Log patient interactions, details, and progress in CRM and EHR systems.
• Serve as a Medical Scribe, documenting patient encounters in EMR.
• Maintain HIPAA-compliant documentation and confidential patient records.
• Ensure timely and precise medical documentation.
• Handle sensitive patient information with strict confidentiality.
• Track patient data systematically for reporting and care coordination.

Cross-Functional Collaboration & Process Improvement (5%)

• Collaborate with operations, recruitment, clinical, product, and documentation teams.
• Act as a liaison between departments.
• Provide feedback to improve processes and enhance patient experience.
• Document patient feedback for workflow enhancements.
• Participate in team meetings and process improvement efforts.
• Stay updated on telehealth and specialty care best practices.
• Utilize and create automations to reduce manual tasks.
• Escalate complex cases with detailed context.

Must-Haves (Required)

• Experience: 1-2+ years in patient support, healthcare, clinical research, telemedicine, care coordination, case management, customer success, or phone-based customer service.
• Healthcare Background: Prior experience in US healthcare settings, understanding of healthcare systems, insurance, referrals, and care processes.
• Communication: Excellent written and verbal English communication skills with a compassionate, empathetic approach.
• Medical Knowledge: Familiarity with medical terminology and clinical documentation.
• HIPAA Compliance: Knowledge of HIPAA regulations and data protection standards.
• Tech Proficiency: High proficiency navigating CRM, EHR/EMR systems, and data management platforms.
• Organization: Exceptional organizational skills and attention to detail.
• Problem-Solving: Strong creative problem-solving and troubleshooting abilities.
• Empathy: Ability to handle sensitive information and challenging situations professionally.
• Proactive Communication: Anticipating patient needs.
• Multitasking: Proven ability to manage complex projects and multiple priorities.
• Adaptability: Positive approach to change in dynamic healthcare settings.

Nice-to-Haves (Preferred)

• Good Clinical Practice (GCP) certificate.
• 1+ year experience as a Medical Scribe.
• Experience with Elation Health EHR or similar digital health platforms.
• Understanding of clinical research standards and patient recruitment.
• Familiarity with appointment scheduling, billing, and prior authorization workflows.
• Knowledge of rare and complex chronic conditions.
• Experience in VC-backed digital health companies or startups.
• Ability to make clinical judgment and operationally sound decisions.
• Background supporting underserved or vulnerable patient populations.
• Spanish language proficiency.
• Understanding of men's health, clinical trials, or specialty care environments.
• Passion for continuous learning and healthcare innovation.

Tools Proficiency

Must-Haves (Required)

• EHR/EMR Systems: Elation Health, electronic medical record platforms, or equivalent.
• CRM Platforms: Salesforce, HubSpot, or healthcare-specific CRM systems.
• Communication: Email, phone systems, secure patient messaging platforms.
• Productivity: Google Workspace (Gmail, Sheets, Drive, Docs).
• Video Conferencing: Zoom or equivalent telehealth platforms.

Nice-to-Haves (Preferred)

• Patient Messaging: Spruce Health or similar HIPAA-compliant messaging and VOIP systems.
• Collaboration: Slack, Microsoft Teams.
• Documentation: Notion or knowledge base platforms.
• Spreadsheets: Advanced Google Sheets or Excel.
• Scheduling: Appointment scheduling and calendar management systems.
• Automation Tools: Experience creating workflow automations.

Benefits

• Competitive Salary based on experience and skills.
• Fully Remote work arrangement.
• Generous Paid Time Off (PTO) in accordance with company policy.
• Direct Mentorship from global industry leaders.
• Continuous Learning & Development resources.
• Global Networking opportunities.
• Health Coverage (Philippines only): HMO after 3 months (full-time).

Our Recruitment Process

1. Application
2. Short Video Interview
3. Skills Assessment
4. Top-grading Interview
5. Client Matching
6. Job Offer
7. Onboarding

Ready to Join Pearl Talent?

Build a meaningful remote career supporting patients with empathy, accuracy, and care. Join Pearl Talent and grow by making a real impact through reliable coordination and human-centered support.