Care Coordinator

About The Role

Join SonderMind as a Care Coordinator and be at the forefront of our mission to make therapy accessible for all. You will be the initial point of contact for clients seeking care, providing primary support, and collaborating with external partners and healthcare systems to ensure clients receive and maintain the necessary support throughout their care journey.

This role is ideal for individuals who communicate effectively, think critically to resolve issues, are eager to learn, open to feedback, and champion the SonderMind brand in a fully remote environment. It's a great opportunity for those with care coordination experience, recent college graduates, or individuals seeking a meaningful career change in a high-growth organization.

In this fast-paced, high-volume role, you will manage intake, provider matching, and client account completion from initial outreach through appointment scheduling. You'll thrive if you enjoy critical thinking, empathetic client interactions, and navigating technical systems to deliver an exceptional client experience.

What You’ll Do

• Provide primary support for clients seeking mental and behavioral health wellness care.
• Utilize various technologies to connect clients with appropriate therapists and ensure continuous support.
• Employ a consultative approach to assist clients in identifying the right provider.
• Manage inbound and outbound communications (calls, emails, forms), addressing inquiries or routing them appropriately.
• Interact with external partners and healthcare systems to facilitate access to care.
• Conduct outreach to referred clients, offering personalized onboarding and assistance.
• Assist with care coordination tasks, including appointment scheduling and facilitating communication among care team members.
• Undertake other responsibilities and ad-hoc projects as needed.

What Success Looks Like

• Within two weeks: Fully understand the client journey and effectively support client onboarding, articulating SonderMind's benefits for mental health goals.
• Within three weeks: Understand SonderMind's technology platform and provide effective client support.
• Within one month: Fully support new client requests and inquiries via phone, email, and form submissions, consistently meeting defined goals and targets.
• Ongoing: Adapt to workflow changes, proactively identify problems, and seek solutions.

Who You Are

• A strong desire to assist clients and support those seeking mental health care.
• Ability to work with individuals in vulnerable situations with empathy and professionalism.
• Excellent written and verbal communication skills.
• Motivated, eager to learn, and adaptable to new technologies, processes, and workflows.
• Strong problem-solving skills and keen attention to detail.
• Flexibility to thrive in a fast-paced, dynamic environment.
• Goal-oriented with a strong drive to achieve results.
• A team player, always willing to assist colleagues and engage professionally with internal teams.
• Openness to feedback and committed to personal and professional development.
• Resourceful in overcoming unique challenges.

Our Benefits

• Competitive base salary: $21.64/hr.
• Eligibility for variable bonus and equity.
• Flexible hybrid work environment.
• Generous PTO policy (minimum three weeks annually).
• Free therapy coverage benefits (requires enrollment in medical plans).
• Comprehensive Medical, Dental, and Vision coverage (including HSA with $1,100 company contribution, and FSA options).
• Employer-paid short-term, long-term disability, life & AD&D insurance.
• Supplemental pay for short-term disability leave (up to seven weeks).
• Eight weeks of paid Parental Leave (can be combined with STD for longer leave).
• 401K retirement plan with 100% immediate vesting match up to 4% of base salary.
• Company-paid holidays.
• Supplemental life insurance, pet insurance, commuter benefits, and more.

Equal Opportunity

SonderMind is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, creed, sex, gender, religion, veteran status, marital status, age, national origin, disability, or any other protected characteristic.

AI & Our Hiring Process

SonderMind utilizes AI-assisted tools to enhance recruiting efficiency and provide a consistent candidate experience. These tools may assist with scheduling, note-taking, information organization, and outreach. All hiring decisions are made by our human recruiting and hiring teams.

Application Deadline

This position will remain open until filled, with an ongoing recruitment process.