Senior Solutions Engineer - Ooma AirDial

About Ooma

Ooma empowers people to connect in smarter ways through powerful, cloud-based communication experiences for work and home. Our solutions help small businesses manage operations remotely, provide customized unified communications for larger companies, and offer the #1 rated VoIP phone service for home users. We also provide an innovative smart home security solution. Ooma believes advanced technology should be accessible to all, offering competitively priced products and services.

About the Role

This role supports Ooma resellers pre-sale and through implementation for strategic AirDial POTS line replacement opportunities. You will be responsible for technical solution design, compliance, and sales support, acting as a subject matter expert on POTS line replacement and competitor products. You will engage with code enforcement and Authorities Having Jurisdiction (AHJs) to remediate compliance issues for life-safety AirDial deployments and conduct on-site demonstrations as needed. You will also respond to customer cyber and risk assessment evaluations specific to AirDial deployments, own proof-of-concept (PoC) deployments, and lead technical sections of RFP responses.

What You'll Do:

• Serve as a subject matter expert on POTS line replacement, including deep knowledge of competitor products and features.
• Engage directly with code enforcement and AHJs on behalf of resellers to remediate compliance issues for life-safety AirDial deployments; conduct on-site demonstrations as needed to gain jurisdictional approval.
• Respond to customer cyber and risk assessment evaluations specific to AirDial deployments.
• Own proof-of-concept (PoC) deployments for strategic reseller opportunities.
• Lead technical sections of RFP responses for AirDial opportunities.
• Translate reseller requirements into formal product requests and maintain AirDial documentation for implementation and support teams.
• Develop and deliver AirDial technical training and demos for resellers, partners, and internal teams.
• Collaborate with product and marketing teams to create market-specific content that differentiates AirDial.
• Utilize AI to find new and innovative ways to streamline processes and automation.

Experience We're Looking For:

• 3+ years of experience with communication systems supporting life-safety functions (fire alarm panels, elevators, areas of refuge, “red” phones).
• 3+ years hands-on installation and support of analog POTS and POTS line replacement solutions, including packet-based systems for life-safety communications.
• 2+ years of customer-facing IP network and VoIP advanced support in a cloud-based service provider environment.
• Direct experience responding to end-customer cyber and risk assessments.
• Direct experience with code compliance and enforcement at state, county, and municipal levels for fire-life-safety and elevator/lift communications.
• Strong telephony installation and low-voltage wiring skills (discovery, testing, termination, cable management).
• Working knowledge of fire panels, call boxes, and elevator controllers, including protocols and analog telephone interconnection.
• Detailed knowledge of fire-life safety compliance at NFPA, state, and local levels.
• Ability to work flexible hours and travel to customer sites in North America on short notice.
• Excellent written and oral communication skills, including the ability to convey technical concepts to non-technical audiences.
• Self-starter requiring minimal day-to-day oversight.
• Bachelor’s degree from an ABET-accredited institution in a technical discipline preferred; AA degree with relevant experience considered.

Pay & Benefits

• United States Pay Range: $135,000—$185,000 USD
• Base pay depends on factors such as education, skills, experience, and location. The pay range is subject to change.
• Regular employees may be eligible for bonuses, sales incentives (target included in OTE), and/or stock in the form of Restricted Stock Units (RSUs).