Manager, Banking Operations

Company: Brex
Location: Salt Lake City, UT (Hybrid)
Salary: $105,600 - $132,000 USD

About Brex

Brex is the intelligent finance platform designed to help companies spend smarter and move faster. By integrating corporate cards, banking, spend management, bill pay, and travel software, Brex empowers businesses with real-time visibility and control over their finances. Leveraging AI-native automation and exceptional service, Brex eliminates manual tasks, allowing businesses to focus on growth. Tens of thousands of leading companies, including DoorDash, Coinbase, and Zoom, rely on Brex.

At Brex, you'll have the opportunity to push your limits, challenge the status quo, and collaborate with industry leaders. We are committed to fostering a diverse and inclusive culture, where your potential is the only limit. We provide the tools, resources, and support necessary for your career growth.

About Banking Operations

The Operations team is the engine behind Brex's mission, managing critical functions like credit, fraud, money movement, and payments. We ensure the flawless operation of our platform, from product launches to scalable systems, working at the intersection of product, design, engineering, and customer success. If you want to be at the core of the business, Operations is the place for you.

About the Role

As a Manager, Banking Operations, you will lead a team responsible for the flow of money through the Brex platform. You will coach analysts, enhance judgment and documentation standards, and establish operational rhythms for a high-stakes monitoring function. This role is central to Brex, owning money movement and collaborating with Product, Engineering, Compliance, and Customer-Facing teams to ensure speed and precision.

You will oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, guiding your team through complex exceptions and escalations. You will shape people, process, and technology by developing talent, refining onboarding, strengthening controls, and translating frontline insights into improved workflows. This is a high-impact role offering significant opportunities to influence the scaling of Banking Operations.

Where You'll Work

This role is based in our Salt Lake City office, operating in a hybrid model that balances in-office collaboration with remote flexibility. We require a minimum of three coordinated days in the office per week (Monday, Wednesday, and Thursday). Additionally, you'll have the perk of up to four weeks of fully remote work per year.

Responsibilities

• Lead a team of Banking Operations analysts, setting priorities, coaching performance, and fostering a culture of accountability, accuracy, and strong documentation.
• Oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, ensuring timely review and risk-based resolution of alerts, exceptions, and escalations.
• Develop scalable operating frameworks for onboarding, quality assurance, escalation management, and coverage planning to enhance consistency as the team and business grow.
• Advance Brex's AI-native goals by identifying use cases, driving AI adoption, and partnering on tools that improve speed, quality, and control.
• Collaborate with Compliance, Legal, Product, Engineering, and external banking partners to strengthen controls, resolve issues, and ensure operational readiness for new workflows and product changes.
• Drive continuous improvement by identifying root causes, refining procedures, and advancing automation to increase throughput while maintaining control quality.
• Translate frontline insights into actionable recommendations for leadership, highlighting trends, risks, and process gaps for the Banking Operations strategy.

Requirements

• 5+ years of experience in US banking operations, payments operations, compliance operations, or a related function within a bank, fintech, or regulated financial services environment.
• 2+ years of people management experience, with a proven ability to coach employees, improve performance, and build strong, accountable teams.
• Working knowledge of high-risk money movement workflows and payment rails (e.g., wires, ACH, checks, SWIFT) and transaction monitoring/exception management.
• Practical fluency with AI tools (e.g., Claude, Hex, Granola, Glean) and a strong understanding of how AI can enhance team effectiveness, decision quality, and operational scale in a control-heavy environment.
• Strong judgment, with the ability to assess risk, make sound escalation decisions, and maintain clear, audit-ready documentation.
• Experience partnering cross-functionally with teams such as Compliance, Legal, Product, Engineering, Treasury, and Finance.
• Clear written and verbal communication skills, capable of translating complex operational details into concise guidance and leadership updates.
• A builder mindset with strong operational discipline, adept at improving workflows, strengthening procedures, and leveraging data or automation for scale and efficiency.

Bonus Points

• Series 7 and 63
• Series 24
• Accredited ACH Professional (AAP)
• Accredited Payments Professional (APRP)
• Experience supporting multi-rail payment operations (wires, ACH, checks, SWIFT, stablecoins, money market trading, settlement).
• Familiarity with AML, sanctions, fraud, or transaction monitoring programs.
• Comfort using data, dashboards, SQL, Excel, or AI tools for trend analysis, decision-making, or automation.
• Experience using AI copilots or LLM-based tools for operational workflows (SOP drafting, exception analysis, QA reviews, reporting, incident response).
• Strong judgment around AI adoption, including human review, output validation, and responsible AI application in control-heavy environments.
• Experience leading through audits, incidents, regulatory exams, or high-severity operational escalations.
• Exposure to working with external banking partners, vendors, or fintech infrastructure providers.

Compensation

The expected salary range for this role is USD $105,600 - $132,000. Actual base pay will depend on factors such as candidate location, skills, experience, market demands, and internal pay parity. Equity and other compensation may be provided as part of the total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Please be aware of potential recruitment scams. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Ignore any outreach from other sources claiming to be from Brex.