Operations Manager (Toronto)
About Second Harvest
Second Harvest is Canada's largest food rescue organization, specializing in perishable food recovery. We rescue surplus food across the supply chain and redistribute it to non-profits nationwide, guided by our values of Innovation, Impact, and Integrity to achieve 'No Waste. No Hunger.' We are pioneers in food rescue, aligning our work with the UN's Sustainable Development Goals.
The Opportunity
Join a mission-driven organization making a significant impact. This is your moment to bring your expertise and innovation to Second Harvest.
The Role
Reporting to the Senior Operations Manager (Toronto), the Operations Manager is responsible for supporting our donor and non-profit networks in Toronto, Mississauga, and Brampton. This role will oversee Direct Delivery and Pickup programs, manage the Second Harvest Food Rescue App, and lead special annual programs like Feeding Our Future and Harvest Kitchens. You will develop, implement, and manage initiatives to drive community impact in these regions. We seek a partnership-minded individual driven by positive community development and social change, with experience in community programming and the food sector.
Your Impact
- Build and maintain strong regional partnerships with food donors, logistics partners, and non-profit organizations.
- Collaborate with internal teams to support core food redistribution missions, including Direct Delivery, Pickup, Harvest Kitchens, Feeding Our Future, and the Food Rescue App.
- Provide staff management, including coaching, goal setting, and fostering a positive team environment.
- Deliver best-in-class customer service to food donor and non-profit partners, resolving inquiries and concerns promptly.
- Serve as a regional ambassador, delivering presentations and participating in speaking engagements to increase awareness and engagement.
- Identify opportunities to grow Second Harvest programs and collaborate on special projects.
- Assess capacity gaps and implement improvements for food rescue operations.
- Oversee reporting and data collection to support growth and optimization.
- Facilitate best practice workshops for stakeholders as part of the Training and Education program.
- Perform other related duties as assigned.
Who You Are (Qualifications)
- Experienced: Background in non-profit, community programming, or the food sector, with client-facing and program management experience.
- Partnership-Minded: Skilled at building connections and leveraging partnerships for program success.
- Collaborative Communicator: Communicates clearly, builds alignment, and works effectively across teams.
- Strategic: Recognizes and resolves ambiguous or challenging situations, focusing on meeting or exceeding goals.
- Entrepreneurial: Possesses the initiative and drive to complete tasks and find necessary resources.
- Naturally Curious: Innovative, creative, and consistently seeking improvement.
- Operationally Strong: Highly organized, adaptable, and able to manage multiple priorities in a fast-paced environment.
- Detail-Oriented & Organized: Maintains high accuracy while managing priorities and delivering quality outputs.
- Valid Class G driver’s license and readiness to travel across Toronto, Brampton & Mississauga.
- Values-Alignment: Demonstrates commitment to equity, diversity, inclusion (EDI), accessibility (AODA), and environmental stewardship.
- Mission-Driven: Passionate about reducing food waste and ensuring healthy food reaches those in need.
Compensation & Benefits
- Competitive salary: $65,000 Per Annum.
- Robust benefits package, including comprehensive group insurance (health, dental, life, AD&D, LTD).
- Employer match contributions (3%) to a Defined Benefit Pension Plan.
- Access to parental leave top-up.
- 4 weeks annual vacation + 1 additional day per year (max 30).
- 10 paid sick days & 3 personal days.
- Summer Half-Days & Winter holiday closure.
- Employee and Family Assistance Program.
- Professional growth opportunities.
- Flexible work hours and commitment to work-life balance.
Work Environment
- Location: Etobicoke, ON
- Status: Full-Time (Existing vacancy).
- Work Type: Hybrid
- Time Required on Site: Minimum 50%
Second Harvest uses AI tools to assist with application screening, monitored for bias to ensure fair evaluation.