Implementation Specialist - SaaS Healthcare

About Dossier

Dossier is a rapidly growing SaaS healthcare software company focused on solving inefficiencies in maintaining employee competencies for health systems and hospitals. We are passionate about innovation and are looking for driven individuals to join our expansion.

About the Role

We are seeking a bright and passionate Implementation Specialist to play a pivotal role in our company's growth. This position manages the end-to-end customer implementation process, from onboarding and system configuration through to a successful Go-Live. You will collaborate with internal and external cross-functional teams, engage directly with customers, and leverage your technical and project management skills to drive successful outcomes.

Job Responsibilities:

• Own customer implementation projects from Kick-Off to Go-Live, ensuring efficient task execution, timely delivery, and achievement of project goals.
• Create and maintain comprehensive project documentation, including project plans and status reports, for transparency and knowledge sharing.
• Collaborate with customers to understand their unique requirements and objectives, translating them into appropriate product configurations.
• Train customers on software usage, emphasizing best practices and workflow optimization.
• Establish and maintain strong, effective relationships with customers, serving as their primary point of contact during implementation.
• Coordinate collaboratively with internal teams to meet project milestones.
• Ensure a seamless transition from implementation to the Customer Success team.

Qualifications:

• Bachelor's degree required; a Nursing Informatics degree is a significant plus.
• Minimum of 2 years of software implementation experience.
• Prior experience in a healthcare or health IT environment is strongly preferred.

Skills:

• Project Management
• Critical thinking and problem-solving
• Strong time management and organization
• Excellent verbal and written communication
• Empathy
• Customer Service mindset
• Curiosity and self-motivation
• Confidence and resilience

Benefits:

• Be part of a rapidly expanding US-based company and help us scale from the ground floor.
• 401(k)
• Unlimited PTO
• Health Insurance
• 100% Remote - Work from anywhere!

Salary Range:

• $50,000 - $60,000 per year

Application Instructions:

• Please mention the word VIGILANCE when applying.