Leader, AI Deployment Engineering (Digital Native Segment)

Company: OpenAI
Location: San Francisco, CA (Hybrid)

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of AI capabilities and seek to safely deploy them through our products. We believe AI must be created with safety and human needs at its core, valuing diverse perspectives, voices, and experiences.

About the Team

The AI Deployment Engineering team ensures the safe and effective deployment of Generative AI applications for developers and enterprises. We act as trusted advisors, building an effective backlog of GenAI use cases for customers and driving them to production through strong technical guidance. As the leader of AI Deployment Engineers in the Digital Native segment, you will help technology and software companies transform their business through solutions like customer service automation, content generation, and novel applications using our newest models.

About the Role

We are seeking a leader to ensure the technical success of our most strategic technology and software customers in the Americas. You will manage the entire implementation journey, ensuring seamless platform integration. As the voice of our customers, you will align technical teams to deliver a consistent and exceptional experience throughout the customer lifecycle. Success will be measured by live production applications, increased API adoption, and impactful customer stories demonstrating the value of our technology.

This role is based in our San Francisco office, utilizing a hybrid work model (3 days in the office per week). Relocation assistance is offered to new employees.

In this role, you will:

• Own the strategy and operating model of the AI Deployment Engineering team, ensuring alignment with company objectives and evolving customer needs.
• Lead, build, and mentor a team of high-performing AI Deployment Engineers to deliver exceptional customer outcomes, evidenced by production customer applications and increased API adoption.
• Serve as the technical advocate for customers, synthesizing their needs to develop Research and Applied Product/Engineering roadmaps.
• Act as the primary technical escalation point during development, fostering trust and maintaining direct communication with executive-level stakeholders.
• Serve as an industry thought leader, championing the safe and innovative application of our technology across various sectors.

You’ll thrive in this role if you:

• Have 8+ years of experience in a technical customer-facing role, managing C-level technical and business relationships with complex global organizations.
• Have 2+ years of experience leading technical post-sales teams with a demonstrated ability to hire, develop, and manage technical teams.
• Have led complex implementations of Generative AI/traditional ML solutions and possess knowledge of network/cloud architecture.
• Have industry experience in programming languages like Python or Javascript.
• Are an effective and polished communicator who can translate business and technical topics to all audiences and mentor others.
• Possess a humble attitude, an eagerness to help others, and a desire to acquire necessary knowledge to ensure team and customer success.

About OpenAI (Additional Information)

OpenAI is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. Background checks will be administered in accordance with applicable law. We are committed to providing reasonable accommodations to applicants with disabilities.