Fulfillment Specialist

Order Fulfillment Specialist

Company: Clearlink
Position Type: Full-Time, Remote-First
Location: Remote (Hybrid requirement for those within 50 miles of Draper, Utah office)
In-Office Requirements: Tuesdays and Thursdays for local team members; Wednesdays designated as flex day.

Who We’re Looking For

We are seeking a highly organized and proactive Order Fulfillment Specialist to join our team. You will be responsible for maintaining relationships with our customer pipeline and driving revenue growth. The ideal candidate possesses strong communication skills, exceptional attention to detail, and a proven track record in project management and customer relationship management.

The Impact You Will Make

• Conduct post-fulfillment surveys and communication to ensure customer satisfaction.
• Implement and maintain a structured communication plan, including 30-60-90 day and ongoing communication with sold customers.
• Offer products and services during monthly check-ins, responsible for generating new Monthly Recurring Revenue (MRR).
• Manage contract renewals as customer contracts expire, ensuring retention and customer satisfaction.
• Increase fulfillment rates by managing orders from inception to completion/installation.
• Efficiently enter orders into the back-office system, ensuring accuracy and timeliness.
• Set milestones and proactively reach out to suppliers for updates to ensure timely delivery and installation.
• Utilize SMS/email systems to send reminders to customers regarding milestone updates.
• Proactively resolve cancellations by addressing customer concerns and finding solutions to retain their business.
• Refer customers back to the sales team to pivot to a new solution when necessary.

What You Bring

• Strong communication skills, both verbal and written.
• Excellent organizational and time management skills.
• Proficiency in using CRM software and project management tools.
• Ability to work independently and collaboratively in a fast-paced environment.
• Problem-solving skills and ability to think creatively to find solutions.
• Experience in sales or customer relationship management is a plus.

Perks That Set Us Apart

• Healthcare: Low-cost, competitive health coverage (domestic partners included!) with employer-paid counseling services.
• Invest in the Future: 401(k) matching after two months of employment (matching starts at ~3%).
• Lifestyle Spending Stipends: Employer-paid spending account for physical, financial, and emotional wellbeing expenses.
• Flexible Time Off: Competitive time-off balances that accrue weekly.
• Parental Leave: 2 weeks of paid parental leave during the first year, up to 9 weeks after one year of employment.
• Generous Paid Holidays: Additional flex holidays in addition to company-paid holidays.
• Flex Schedule: Remote-first role with hybrid requirements for local team members.
• Comprehensive Life Insurance: Employer-paid life insurance (including coverage for dependents and spouses).
• Employee Resource Groups (ERGs): Fostering connections, celebrating diversity, and providing a supportive community.

Interviewing at Clearlink

• Application Review
• 30-min phone call with the Recruiting Team
• 30-min - 1 hour interview with the Hiring Manager
• 30-min - 1 hour interview with a Clearlink Panel

Note: Some interview processes may vary by role. Your recruiter will provide role-specific details.