Bilingual Lab and Referral Operations Coordinator

Maple is seeking detail-oriented and reliable Bilingual Lab and Referral Operations Coordinators to join our Care Delivery Operations team. This is a critical administrative role where your precision and follow-through directly support clinicians, patients, and partners.

As a Coordinator, you will own the day-to-day administrative workflows that ensure our lab and referral processes run smoothly. You will review, process, and route documentation, ensuring accuracy, compliance with privacy standards, and timely follow-up. Success in this role requires technical confidence, sharp organizational skills, strong problem-solving abilities, and the capacity to manage multiple priorities in a fast-paced environment while maintaining accuracy.

Please note: This is a fully administrative role. Medical or clinical experience is not required, though prior healthcare administration experience is an asset. This is not a lab-based position.

Your Responsibilities:

• Process a high volume of incoming lab and referral documentation (faxes, voicemails, digital records) in line with Maple’s privacy and security standards.
• Upload, route, and track lab results and referral information for clinician review and timely follow-up.
• Respond to urgent lab communications and escalate critical results promptly.
• Investigate and resolve missing, incomplete, or unclear documentation by coordinating with labs, clinics, and internal teams.
• Maintain accurate patient records and ensure consistency between patient information and lab/referral data.
• Support public health reporting and compliance-related documentation.
• Collaborate with Customer Support and Care Delivery teams to address lab- and referral-related inquiries.
• Consistently meet accuracy, quality, and turnaround time expectations.

What Success Looks Like:

• First 90 Days: Gain a strong understanding of Maple’s lab and referral workflows, tools, and privacy requirements. Begin managing administrative tasks independently, meeting productivity benchmarks, and building cross-functional relationships.
• 6-12 Months: Become a trusted, go-to contributor known for accuracy, clear communication, and consistent follow-through. Consistently meet or exceed quality and productivity expectations, handle more complex issues, and contribute significantly to the smooth operation of Care Delivery Operations.

What You Bring:

• Two or more years of experience in an administrative or operations role. Experience as a Medical Office Assistant or Medical Receptionist, or in a healthcare/clinic setting, is an asset.
• Fluency in both French and English (written and verbal) is required to support patients and partners across Canada.
• A detail-oriented mindset with a strong commitment to accuracy, quality, and process adherence.
• Confidence in managing multiple tasks and deadlines independently in a fast-paced, high-volume environment.
• Strong written and verbal communication skills, with the ability to collaborate effectively across teams.
• Sharp problem-solving and critical thinking skills.
• Comfort learning and navigating multiple systems and tools; experience with Google Workspace, PDF management tools, and Slack is an asset.

The Details:

• Job Type: Full-time
• Location: Hybrid, 225 Richmond Street West, Toronto, ON
• Pay Range: $21.30 to $23.15 hourly (commensurate with skills, experience, and readiness).
• Vacation: 3 weeks
• Start Date: July 2026

How We’ll Support You:

• Maple for You and Your Family: 24/7 access to general practitioners, pediatrics, and mental health therapy from day one.
• Comprehensive Health Coverage: Medical, dental, and life insurance.
• Health Spending Account: Funds for essentials like glasses or specialized therapy.
• Flex Benefits: Annual budget for professional development, wellness expenses, or retirement savings.
• Health Days: 10 dedicated days for rest, appointments, or caregiving.
• Destination Days: Work internationally in eligible countries for up to five days per year.
• Group Retirement Savings Plan: Investment in your future.

About Maple:
Maple is Canada's leading on-demand healthcare platform, connecting patients with licensed healthcare professionals. We enable millions of patients and thousands of businesses to access same-day, proactive, and ongoing care. Our purpose is to meet the world's healthcare needs by empowering people to take control of their health.

Offers are subject to a criminal record check (EPIC) and identity verification.