IT Systems Coordinator

Company: Tekmetric
Location: Houston, TX (Hybrid, onsite required; Fridays optional remote)

About Tekmetric

Tekmetric provides an all-in-one, cloud-based platform designed to help auto repair shops operate more efficiently, grow their businesses, and enhance customer service. Founded by a shop owner, our platform simplifies operations, empowering shops to focus on delivering exceptional service and sustainable growth. We are a movement to empower repair shops and lead the industry forward.

Working the Tekmetric Way

Our culture emphasizes winning through customer success, moving fast, staying curious, and taking ownership. We value directness, collaboration, and feedback as fuel for growth. Builders and innovators thrive here, driven by meaningful work and real results. We offer hybrid and remote work models, with travel expected for intentional connection and team offsites.

What You’ll Do

We are looking for a detail-driven IT Systems Coordinator to ensure our IT operations run smoothly. This role is crucial for managing device deployment, supporting our hybrid workforce, maintaining office network infrastructure, handling onboarding/offboarding processes, and collecting compliance evidence within a SOC 2 / ISO 27001 environment. You will collaborate closely with Security and HR teams.

• Provide technical support to a hybrid and remote workforce.
• Deploy and maintain macOS (Jamf) and Windows (Intune) devices.
• Manage Microsoft 365, Azure AD / Entra ID, and Google Workspace.
• Monitor endpoint health and remediate devices flagged by EDR or compliance tooling.
• Maintain office network infrastructure (UniFi switching, APs, firewalls).
• Manage onboarding/offboarding access provisioning and revocation.
• Maintain device inventory, issuance, and record-keeping.
• Automate workflows using PowerShell, Bash, and REST APIs.
• Maintain runbooks, procedures, and configurations.
• Support SOC 2 and ISO 27001 evidence collection.
• Coordinate cross-functionally with Security, HR, and IT teams.

What You’ll Bring

• 3–5 years of experience in IT support or systems coordination.
• Proficiency with Jamf, Intune, Microsoft 365, Azure AD / Entra ID, and Google Workspace.
• Network administration experience (UniFi or comparable).
• PowerShell and Bash scripting; familiarity with REST APIs.
• Strong documentation habits and a detail-oriented work style.
• Familiarity with SOC 2 and ISO 27001 frameworks.
• Clear communication, organization, reliability, and self-direction.

Nice to Have

• Experience in a SaaS-heavy or startup environment.
• IAM automation (SCIM, API-driven provisioning).
• EDR and MDM compliance exposure.

Why You’ll Love Working With Us

• Health & Wellness: Flexible remote work, competitive salaries, generous PTO, comprehensive health benefits (100% premium coverage for employee-only medical plans), paid parental leave, and mental health support via BetterHelp.
• Investing in Your Future: 401(k) with 100% employer match up to 6%, FSA/HSA, Life/AD&D insurance, wellness stipend ($60/month), home office setup bonus ($300 after one year), and support for continuing education.
• A stellar team, cool office environment, and fun activities.