Software Engineer - Customer Success

About Feedzai

Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year.

About the Role

The Customer Success Engineering team works directly with clients to ensure that every technical aspect of our product—installation, configuration, and customization—is delivered smoothly and at the highest standard. We act as technical consultants, helping clients solve complex and unique challenges. Our team is dynamic, persistent, and committed to delivering a world-class experience. If you’re excited about being a client-facing engineer who makes a real impact, this is the opportunity for you.

Feedzai sells and implements one of the world's leading Fraud Risk Scoring systems, working with some of the largest banks and financial firms to protect them from transaction fraud, money laundering, and account takeover. As a Software Engineer in the Customer Success organization, you will be responsible for ensuring our products are installed and meet client requirements through integration and performance management. You will work with a broad range of technologies, including multiple flavors of SQL, NoSQL databases, on-premise environments, Cloud environments (AWS, Azure, Google), and various streaming or messaging systems (RabbitMQ, Kafka). You will assist with the installation and configuration of our solutions, develop custom Java inbound and outbound interfaces, use web services to enhance data in process, and develop custom extensions and modules for our Fraud Analysis platform. You will collaborate as part of a project team alongside Data Scientists, Project Managers, Fraud Analysts, and your peers to meet with clients, understand their needs, translate them into requirements, and execute those requirements.

Key Responsibilities

• Execute the full software development lifecycle, building integrations and enhancements to Feedzai's core product.
• Write well-designed, testable code.
• Integrate multiple software components into a fully functional software system.
• Troubleshoot, debug, and upgrade existing systems.
• Deploy and support systems in production.
• Comply with best practices and industry standards.
• Work with Agile principles to regularly deliver quality products.
• Ensure proper feature deployment or product upgrades.
• Provide Second Tier support for clients that are live.

What You Bring

• A BS or MS in computer science, or a comparable field, or equivalent experience.
• 2+ years of experience in Java software development or other modern language.
• Experience with SQL or NoSQL databases.
• Client engagement experience and ability to work with a client in a consultative manner.
• Excellent English communication skills, both verbal and written.
• Availability to travel up to 15%.

Working at Feedzai

The Customer Success Team is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. Join us!

Your First 30-Days at Feedzai:
You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!

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• Feedzai Culture

Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Feedzai does not accept unsolicited resumes from recruiters or employment agencies.

Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.

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