Manager, Engineering People & Operations

Company: FinDock
Location: Woerden, Netherlands (Hybrid)
Salary: Not Specified

About FinDock:
FinDock is the #1 Customer Payment Operations solution built natively on Salesforce, enabling organizations worldwide to deliver seamless, personalized payment experiences. Rated 4.98 stars on the Salesforce AppExchange, we are shaping the future of payments.

About the Role:
We are looking for a Manager, Engineering People & Operations to bring clarity, structure, and growth to our engineering organization. In FinDock's matrix structure, engineers are part of cross-functional product teams and craft-based Nexi. This role focuses on three key areas: supporting engineer growth and engagement, improving team collaboration and ownership, and structuring engineering operations.

You will ensure engineers grow and perform, help teams collaborate effectively, and own the operational processes that support engineering delivery. This role does not own delivery but ensures delivery can happen smoothly by strengthening the people, team, and operational layers of the organization. You will clarify ownership, align stakeholders, and drive progress in a complex, matrix environment.

Your Day-to-Day:

• Lead and Develop Engineers: Manage and support ~15-20 engineers, run 1:1s focused on growth and performance, hire and onboard new engineers, and drive development cycles.
• Strengthen Teams and Ways of Working: Coach teams on ownership, collaboration, and accountability; facilitate team improvement initiatives; identify cross-team patterns; and improve alignment between engineers, Tech Leads, and Product Managers.
• Own Engineering Operations: Establish and maintain operational processes, coordinate cross-team initiatives, manage operational topics (reporting, WBSO, budget checks), create visibility into engineering work, and structure management meetings.
• Act as Coordination and Escalation Point: Clarify ownership, align stakeholders, remove blockers, and ensure clear decision-making and communication.

What Makes You a Great Fit:
Experience:

• Experience in Product and/or engineering organizations within SaaS environments.
• Experience in matrix or complex organizational structures.
• Experience managing and developing individuals and teams.
• Strong experience in operational or project management.
• Experience hiring and scaling teams.
• Solid experience with Dutch employment practices and legislation (e.g., WBSO).

Skills:

• Strong coaching mindset.
• Comfortable holding people accountable while maintaining trust.
• Structured, organized, and able to bring clarity to complexity.
• Strong operational awareness and ability to translate insight into action.
• Clear and direct communicator.

Mindset:

• Enjoy working at the intersection of people, teams, and operations.
• Pride in creating clarity and structure.
• Desire to help people and teams succeed.
• Commitment to raising the bar and holding fair, consistent standards.
• Balance of empathy and accountability.
• Ability to bring structure without creating bureaucracy.

Why Join FinDock?

• Make an Impact: Your work directly influences adoption, growth, and customer success.
• Grow with Us: Opportunities for career evolution into cross-domain roles, craft leadership, or new product clusters.
• Enjoy Our Perks: Stock Appreciation Rights, Hybrid working (3 days onsite in Woerden), 25 vacation days, Paid volunteer time, Pension contribution, €5K personal development budget.
• Thrive in Our Culture: Join a team of curious, passionate, and collaborative individuals. We are a Great Place to Work® certified company.

Contact Boryana Delcheva to apply.