Customer Service Representative - Remote

About the Role

Singularu is looking for a passionate individual to join our Customer Service team in a remote work model. You will be a vital point of contact for our clients, providing support, resolving issues, and ensuring every interaction is a positive and special experience. We seek an organized, solution-oriented person with a genuine passion for people, capable of turning any challenge into a positive brand experience.

Responsibilities

• Manage client inquiries, complaints, and issues across various channels (email, phone, and chat), ensuring prompt and empathetic responses.
• Process exchanges, returns, and order tracking, ensuring client satisfaction with every step.
• Address questions regarding products, availability, and order status with clear and accurate information.
• Manage and respond to product reviews, contributing to brand experience enhancement.
• Actively collaborate with the team to identify recurring issues and propose process improvements.
• Utilize CRM tools to log and track all client interactions.

What We're Looking For

• Minimum 2-3 years of experience in customer service or similar roles.
• Excellent verbal and written communication skills in Spanish and English.
• Proficiency in using CRM tools and platforms.
• Highly organized, customer-oriented, and proactive individual.
• Basic computer literacy and comfort working in digital environments.

We Also Value

• Experience in e-commerce or retail.
• Familiarity with tools like Zendesk, Gorgias, Salesforce, or HubSpot.
• Experience managing inquiries via email, phone, and chat simultaneously.
• Knowledge of German or other languages.

What We Offer

• Remote work model and necessary equipment.
• Exclusive discount on our jewelry.
• Flexible remuneration plan.
• A young, dynamic, and continuous learning environment.

Our Team Values

• OUR GIRLS ALWAYS COME FIRST
• TEAM WORK, DREAM WORK
• TRUST THE PROCESS
• ALWAYS PROACTIVE & POSITIVE
• ENJOY ALL OF IT

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