Chief Financial Officer

Lead Business Applications Engineer - KBRA Holdings, LLC

Position Title: Lead Business Applications Engineer (NY)
Entity: KBRA Holdings, LLC
Employment Type: Full-time
Location: New York, New York

Summary/Overview:

Kroll Bond Rating Agency, Inc. (KBRA) is seeking an experienced, hands-on Lead Business Applications Engineer to lead and evolve its global Business Applications function. This role holds primary responsibility for managing the Business Applications Team (currently 2 engineers), overseeing KBRA’s SaaS application ecosystem, and driving the strategic development and evolution of the function. This is a highly hands-on technical leadership role requiring active participation in the day-to-day administration, support, integration, troubleshooting, and optimization of KBRA’s enterprise applications. You will bring forward-thinking leadership to modernize and scale the Business Applications practice while remaining deeply involved in operational execution and technical decision-making across the organization’s SaaS platforms and integrations.

The role is based in New York City and requires a minimum of three on-site days per week (Tuesday–Thursday), with flexibility on remaining days. Participation in a team on-call rotation is expected. Occasional travel to other offices may be required.

About the Job:

You will build, maintain, support, and lead the management of KBRA’s SaaS environments and enterprise application ecosystem. This role demands a strong technical operator comfortable with application administration, troubleshooting, integrations, upgrades, deployments, user support escalations, and platform optimization. You will own the strategic leadership and hands-on execution across KBRA’s business application platforms, driving operational excellence, lifecycle management, automation, governance, and continuous improvement.

Own the continued management and integration of SaaS applications, including SSO, entitlements, identity management, security integrations, governance, and user access processes. You will work directly within these systems daily, partnering closely with Information Security, Infrastructure, Endpoint Engineering, Desktop Support, and Product teams to ensure SaaS platforms remain secure, stable, scalable, and aligned with business objectives.

Play a key leadership role in larger enterprise SaaS implementations and platform initiatives, providing strategic oversight and hands-on implementation support for systems such as CMS, DMS, Box, Zoom, Slack, Atlassian Suite, and other enterprise productivity and collaboration platforms. Collaborate with business stakeholders and the Product organization on new features, enhancements, integrations, and adoption strategies.

Establish stronger ownership and governance around application lifecycle management, including software version control, upgrade planning, application standardization, testing, and deployment coordination. While Endpoint Engineering handles deployment mechanisms, this role owns application-level governance, including approved versions, rollout strategy, compatibility management, testing coordination, and user/application assignment standards.

The ideal candidate balances leadership responsibilities with technical execution, serving as both an escalation point and a primary contributor on critical initiatives. You will help shape the future direction of the Business Applications function by identifying opportunities for automation, process improvement, modernization, and enhanced operational scalability.

Additional Responsibilities:

• Manage and mentor the Business Applications team.
• Act as a senior technical escalation point for Enterprise Applications support issues.
• Perform hands-on administration and support across SaaS platforms and integrations.
• Conduct routine audits, upgrades, testing, and health checks across SaaS platforms.
• Troubleshoot complex application, authentication, and integration issues.
• Manage vendor relationships and SaaS renewals.
• Drive platform reliability, uptime, security, and operational best practices.
• Lead cross-functional collaboration for enterprise application initiatives.
• Develop standards, documentation, operational procedures, and governance processes for application management.
• Coordinate closely with Endpoint Engineering on application deployments, updates, and software lifecycle management.
• Identify opportunities for automation and operational efficiency improvements.

About You:

You will be successful if you can work in a fast-paced, dynamic environment with minimal supervision. You possess excellent interpersonal and communication skills, strong attention to detail, and proven leadership capabilities. You are highly analytical, solution-oriented, and capable of balancing strategic initiatives with deep hands-on technical responsibilities. You are comfortable owning platforms end-to-end, troubleshooting complex issues, and directly contributing to engineering and operational work.

Required Qualifications:

• 4–5 years of experience in IT business/enterprise applications in a corporate environment.
• Experience leading or mentoring technical teams.
• Strong hands-on experience administering SaaS and enterprise application environments.
• Computer Science degree/work experience or similar.
• Microsoft Office 365/Azure SSO management experience.
• Active Directory/Entra management experience.
• Strong understanding of Group Policy.
• Experience managing SaaS integrations, entitlements, identity governance, and access controls.
• Strong understanding of application lifecycle management, software version governance, testing, and deployment coordination.
• Strong understanding of basic networking/system troubleshooting.
• Strong understanding and experience with ticketing systems/escalation protocols.
• Vendor and project management experience.
• Experience leading or supporting enterprise SaaS implementations.
• Familiarity with security applications/processes.
• Experience troubleshooting authentication, access, and SaaS integration issues in enterprise environments.
• Familiarity with Generative AI tools such as ChatGPT for research, data insights, and general productivity is a plus.

Preferred Qualifications:

• Experience collaborating with Product, Infrastructure, Endpoint Engineering, and InfoSec teams.
• Experience with automation and scripting for SaaS/application administration.
• Zoom, Slack, Atlassian Products, Box, CMS, and DMS platform experience.

Salary Range:

$100,000 to $130,000 annually.

(Offer amounts are determined by factors such as experience, skills, geography, and other job-related factors.)

Benefits:

• Competitive benefits and paid time off.
• Paid family and disability leave.
• 401(k) plan with employer match (100% vested).
• Educational and professional development financial assistance.
• Employee referral bonus program.

About Us:

Kroll Bond Rating Agency, LLC (KBRA) is a full-service credit rating agency registered with the U.S. Securities and Exchange Commission as an NRSRO. We operate globally, holding registrations and recognition in various international jurisdictions.

Equal Opportunity:

KBRA encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, and veteran status or any other basis prohibited by law.