Live Chat Operator (Remote)

About West Virginia State University

West Virginia State University (WVSU) is a public land-grant university based in Institute, West Virginia. The university offers a wide range of academic programs and is committed to providing a supportive and engaging learning environment.

The Opportunity

As a Live Chat Operator, you will manage real-time online conversations via the school’s website and platforms, ensuring a warm, helpful, and professional digital presence. You'll play a vital role in providing accurate information, answering questions, and directing inquiries to the appropriate departments. This position requires strong written communication skills and a positive, team-oriented attitude.

Responsibilities

• Respond promptly and professionally to live chat messages on our website.
• Answer general questions about school programs, admissions, campus life, and events.
• Provide accurate information and direct complex inquiries to the appropriate departments.
• Maintain a friendly, helpful, and inclusive tone in all written communication.
• Log conversations and frequently asked questions for internal team use.
• Collaborate with the Communications and Admissions teams to stay updated on current events and messaging.
• Ensure a warm and professional digital presence during all interactions.
• Stay organized and manage multiple conversations simultaneously.
• Learn and adapt to new software tools as required.

Requirements

• Strong written communication skills.
• Positive, team-oriented attitude.
• Ability to learn and adapt to new software tools.
• Ability to manage multiple conversations simultaneously.

To Apply

https://weworkremotely.com/remote-jobs/wvsu-fully-remote-csr-job-live-chat-assistant-wanted-training-included-usa