Data Center Engineer (in Atlanta, GA)

About Five9

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. We are dedicated to bringing joy to customer experience through our solutions. Our team-first culture, driven by our values, enables us to innovate, grow, and thrive together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

About the Role: Data Center Engineer

We are actively seeking an experienced Data Center Engineer to join our Infrastructure Reliability team. This role is critical for building and installing multiple hardware components that comprise Five9's infrastructure, with a strong focus on long-term planning, design, and optimization of the data center environment. Based at our data center in Atlanta, GA, this is a fully onsite position (five days per week) and includes participation in an on-call rotation. You will manage hardware, software, and network connections to ensure the reliability, security, and efficiency of operations, handling tasks from equipment installation and configuration to troubleshooting, maintenance, and disaster recovery planning.

Key Responsibilities

• Design and implement new data center infrastructure, optimizing for performance, scalability, security, and future growth.
• Build, manage, and maintain the company’s infrastructure in global data centers.
• Perform equipment installs – compute, network, storage, racks, PDUs, cabling, etc.
• Closely monitor infrastructure to prevent failures and service degradation.
• Monitor and calculate power usage, power balancing, and power availability in each cabinet.
• Collaborate with other engineers and IT professionals to achieve common goals, troubleshooting and resolving issues.
• Communicate and coordinate with remote hands in remote data centers, providing technical direction when needed.
• Maintain asset inventory in DCIM for both production and lab environments.
• Perform all shipping and receiving duties, including RMA activities.
• Maintain impeccable documentation around our data center configuration.
• Set standards of excellence for all data center operations.
• Perform regular maintenance tasks, such as cleaning, inspecting, and replacing components, to prevent problems and ensure equipment longevity.
• Update and work on tickets and tasks assigned in a timely manner.
• Follow change management processes and participate in off-hours change windows.
• Provide 24x7 support as needed.
• Participate in on-call rotation, incident response, and root cause analysis for platform reliability issues.
• Comfortable using command line interfaces.
• Familiarity with Linux and other CLI operating systems.
• Familiar with server, storage, and internet technologies.
• Ability to lift up to 75 lb.

Essential Requirements

• Strong technical knowledge of networking, servers, storage, and virtualization.
• Experience with data center design and implementation.
• Ability to analyze and optimize performance, and project management skills.
• Minimum of 4 years hands-on experience with Data Centre technologies – compute, network, storage, cabling, racks, PDUs, etc.
• Great knowledge and experience with planning cooling, power, and space resources.
• Linux/Unix system administration, networking, and SAN connectivity skills strongly desired.
• Experience working with vendors (quote-purchase process, RMA processes, support interactions).
• Coding skills to automate repetitive tasks and gather reporting information.
• Experience supporting a 24x7 customer-facing production environment.
• Ability to troubleshoot and solve hardware problems independently.
• Bachelor of Science degree in Computer Science or equivalent experience.

Work Location

This role is fully onsite, requiring 5 days a week in our Atlanta, GA office.

Compensation & Benefits

Five9 supports pay transparency. The US base salary range for this role is $55,100—$137,500 USD. Actual compensation varies based on skills, experience, certifications, and location. The total compensation package may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our comprehensive benefits package includes:

• Health, dental, and vision coverage (100% employee covered, high portion of dependent cost covered), beginning on the first day of employment.
• Short & Long-Term Disability, Basic Life Insurance.
• 401k saving plan with employer matching.
• Access to an innovative mental health support platform.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours, and 12 weeks paid parental leave.

Diversity & Inclusion

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Privacy & Security Note

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.