Senior DevOps Engineer - Storage Platforms

About Five9

Five9 is a leading provider of cloud contact center software, committed to bringing the power of cloud innovation and joy to customer experiences worldwide. Our team-first culture, driven by our core values, fosters innovation, growth, and a thriving environment. We celebrate diversity and cultivate an inclusive workplace, empowering our employees to be authentic and excel.

About the Role: Senior DevOps Engineer – Storage Platforms

We are seeking a highly experienced Senior DevOps Engineer – Storage Platforms to build, automate, and operate large-scale Software Defined Storage (SDS) and Kubernetes platforms in a private cloud environment. This deeply technical role emphasizes Storage Engineering with Infrastructure-as-Code and GitOps practices, focusing on ensuring scalability, resilience, and performance. You will apply expert-level understanding of Software Defined Storage, Kubernetes, and extensive Linux Operating systems knowledge. Collaboration with platform and SRE teams will be crucial to maintain secure, performant, and multi-tenant-isolated services for high-throughput, mission-critical applications.

Key Responsibilities

• Deploy, automate, and operate large-scale Software Defined Storage architectures across private and public cloud regions within ITIL methodology.
• Deploy and support enterprise storage platforms (Pure Storage, HPE, NetApp) and SDS solutions (Ceph, Longhorn).
• Integrate self-service storage workflows for Kubernetes CSI and OpenStack consumers (VM and Baremetal).
• Implement and manage backup solutions (preferably Rubik).
• Build and maintain Infrastructure-as-Code for storage platforms using Ansible, Terraform, Helm, and Git, with Python/Bash automation.
• Implement CI/CD pipelines for infrastructure updates, patching, upgrades, testing, and rollback.
• Implement and improve monitoring, alerting, and observability for storage systems (capacity, latency, IOPS, recovery health) using GitOps and tools such as Prometheus, Loki, and Grafana.
• Perform deep troubleshooting across storage, Kubernetes, hypervisors, networking, and Linux systems.
• Develop and maintain technical documentation, architecture diagrams, operational procedures, and runbooks.
• Participate in on-call rotations, incident response, and root cause analysis.
• Collaborate globally on change management, documentation, and operational best practices.

Minimum Qualifications

• 6+ years of experience managing enterprise storage and Kubernetes platforms on Linux.
• Strong hands-on experience with SDS solutions (Ceph, Longhorn) and storage migrations from legacy systems.
• Expertise with block, file, and object storage, including Fibre Channel (Cisco MDS) and IP-based protocols (NVMe-oF or iSCSI fabrics).
• Expert knowledge of Kubernetes and Linux systems (Ubuntu, RHEL/CentOS).
• Proficiency with Infrastructure-as-Code (IaC) (Ansible, Terraform) for provisioning storage and backup schedules.
• Expertise in backup technologies (preferably Rubik).
• Strong scripting skills in Python and Bash (Golang (GO) a plus).
• Experience operating 24x7 mission-critical production environments.
• Hands-on experience with KVM hypervisors (Suse Harvester, OpenStack).
• Strong written and verbal communication skills.
• Proficiency with Git, CI/CD pipelines, and automated testing frameworks.
• Ability to write technical documentation and contribute to community wikis or knowledge bases.
• Bachelor’s degree in computer science or equivalent professional experience.

Preferred Qualifications

• OpenStack Cinder multi-backend administration.
• Backup platforms (Rubrik).
• Understanding of CIS/NIST security and infrastructure lifecycle management.
• ITIL Foundation/advanced certifications in support of ITSM standard methodology.
• Background in telco, edge cloud, or large enterprise environments.
• CNCF Certified Kubernetes Administrator (CKA), Certified Kubernetes Security Specialist (CKS) or Red Hat specialist in Ceph Storage Administrator (EX125) certifications.
• Master’s degree in computer science, IT, Engineering, or a related field preferred; equivalent experience and relevant industry certifications will also be considered.

What You’ll Gain

• A collaborative team that’s deeply invested in infrastructure excellence.
• Complex technical challenges that require creative, scalable solutions.
• The opportunity to shape a next-generation private cloud platform-built reliability.
• Access to the latest tools, frameworks, and upstream project developments.

Skills & Attributes for Success

• Analytical Thinking & Problem Solving: Demonstrated ability to translate complex, cross-domain requirements into scalable and resilient cloud infrastructure and automation solutions.
• Collaboration & Teamwork: Strong interpersonal and communication skills with a proven track record of effective collaboration across multidisciplinary teams, including developers, operations, security, and product stakeholders.
• Mentorship & Leadership: Passionate about knowledge-sharing and mentorship, with experience guiding junior engineers and fostering a team culture of continuous learning, innovation, and technical excellence in cloud engineering and DevOps practices.

Work Location

This role is fully onsite, requiring 5 days a week in the office.

Compensation & Benefits

Five9 supports pay transparency. The US base salary range for this role is $90,700—$252,200 USD. Actual compensation varies based on skills, experience, certifications, and location. The total compensation package may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our comprehensive benefits package includes:

• Health, dental, and vision coverage (100% employee covered, high portion of dependent cost covered), beginning on the first day of employment.
• Short & Long-Term Disability, Basic Life Insurance.
• 401k saving plan with employer matching.
• Access to an innovative mental health support platform.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours, and 12 weeks paid parental leave.

Diversity & Inclusion

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Privacy & Security Note

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.