✨ AI Insights & Summary
ConnectWise, a global leader in software for technology solution providers, is seeking a Senior AI Engineer to design and implement cutting-edge AI/ML solutions, focusing on RAG, Agentic AI, and modular cognitive processes. This role is a prime opportunity for an engineer passionate about generative AI to apply their skills in real-world applications, contributing to the development of intelligent, scalable systems. With a strong emphasis on Python, AI frameworks, and cloud platforms, this position offers significant impact and growth within a community-driven, innovative company.
General Summary
The Senior AI Engineer (2–5 years experience) is responsible for designing and implementing intelligent, scalable AI/ML solutions with a focus on Machine Learning, Retrieval-Augmented Generation (RAG), Agentic AI, and Modular Cognitive Processes (MCP). This role is ideal for individuals passionate about the latest AI & ML advancements and eager to apply them in real-world applications. The engineer will collaborate with cross-functional teams to deliver high-quality, production-ready AI systems aligned with business goals and technical standards.
Essential Duties and Responsibilities
- Design, develop, and deploy AI-driven applications using RAG and Agentic AI frameworks.
- Build and optimize machine learning models.
- Build and maintain scalable data pipelines and services to support AI workflows.
- Implement RESTful APIs using Python frameworks (e.g., FastAPI, Flask) for AI model integration.
- Collaborate with product and engineering teams to translate business needs into AI solutions.
- Debug and optimize AI systems across the stack for performance and reliability.
- Stay current with emerging AI tools, libraries, and research, integrating them into projects.
- Contribute to the development of internal AI standards, reusable components, and best practices.
- Work with vector databases, embeddings, and LLMs (e.g., GPT-4, Claude, Mistral) for intelligent retrieval and reasoning.
- Participate in code reviews, testing, and validation of AI components using frameworks like pytest or unittest.
- Document technical designs, workflows, and research findings for internal knowledge sharing.
- Adapt quickly to evolving technologies and business requirements in a fast-paced environment.
Knowledge, Skills, and/or Abilities Required
- 2–5 years of experience in AI/ML engineering.
- Familiarity with AI/ML concepts and application development using Generative AI.
- Strong Python programming skills with a solid foundation in OOP and software engineering principles.
- Hands-on experience with AI frameworks such as LangChain, LlamaIndex, Haystack, or Hugging Face.
- Proficiency in CI/CD tools and workflows (e.g., Git, Docker, Jenkins, Airflow).
- Exposure to cloud platforms (AWS, Azure, or GCP) and services like S3, SageMaker, or Vertex AI.
- Understanding of vector databases (e.g., OpenSearch, Pinecone, Weaviate) and embedding techniques.
- Strong problem-solving skills and ability to work independently or in a team.
- Interest in exploring and implementing cutting-edge AI/ML tools and technologies.
- Experience with SQL/NoSQL databases and data manipulation.
- Ability to communicate technical concepts clearly to both technical and non-technical audiences.
Educational/Vocational/Previous Experience Recommendations
- Bachelor/Master degree in Computer Science or related field.
- 2+ years of relevant experience.
Working Conditions
- Onsite/Hybrid/Remote depending on location.
About ConnectWise
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA, and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology to consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community.
Diversity, Equity, and Inclusion
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce. We provide equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic protected by applicable laws. We offer reasonable accommodations for individuals with disabilities.