✨ AI Insights & Summary
This role offers a unique opportunity to join an award-winning partnership focused on transforming care technology services. As a Care Technology Operations Facilitator, you'll be at the forefront of improving outcomes for vulnerable individuals by ensuring the efficient and high-quality delivery of telecare services. If you're passionate about making a tangible difference in people's lives and possess a strong background in health or social care, this position within PA Consulting's innovative Argenti service is an excellent career move.
About the Company
PA Consulting believes in the power of ingenuity to build a positive human future. They are a global team of over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists who combine innovative thinking and breakthrough technologies to deliver enduring results for clients across various industries. PA operates globally from offices across the UK, Ireland, US, Nordics, and Netherlands.
Argenti, an award-winning partnership created by PA Consulting, collaborates with Councils to deliver innovative care technology services (TECS or telecare), helping people live safer, more independent lives at home.
About the Role
We are seeking an exceptional Care Technology Operations Facilitator to support the day-to-day delivery of our Argenti care technology service. This role is crucial in managing referrals, ensuring high-quality service for council staff and service users, and contributing to wider service responsibilities including quality assurance, transformation, programme delivery, and contract management.
Working Model
- Hybrid Working: A minimum of 2 days per week in the office or on client site, with variations based on role or assignment.
- Flexible Working: Autonomy to manage your time and diary to suit your work/life balance, guided by client needs.
- Client Site Presence: Expected to spend at least 3+ days in our client office (West London) with some limited travel.
- Office Travel: Occasional travel to PA’s London office in Victoria.
Purpose of the Role
- Administer the day-to-day operational service, ensuring efficiency and responsiveness.
- Support referrers to make high-quality referrals for care technology to achieve better outcomes for service users.
- Maintain accurate records and serve as a positive ambassador for the Argenti partnership.
Key Responsibilities
- Manage the day-to-day administration of the Argenti Service, including assessing referral appropriateness and quantifying benefits.
- Handle enquiries, providing efficient service via phone and email.
- Resolve queries and complaints from service users, Care Managers, and external agencies.
- Maintain accurate and timely records within Argenti operational systems and client systems.
- Adhere to health and safety regulations, equal opportunities, and customer care policies.
- Support care technology transformation, programme delivery, and contract management activities.
Requirements
- IT Skills: Proficiency in basic Microsoft packages, with advanced Microsoft Excel skills for data analysis and reporting (logical functions, lookups, data validation, pivot tables).
- Analytical Skills: Ability to interpret data sets.
- Communication Skills: Ability to engage clients independently and produce reports using PowerPoint and Word.
- Key Attributes: Attention to detail, effective leadership and problem-solving skills, great teamwork, adaptability, resilience, and a willingness to learn.
- Sector Knowledge: Good understanding of social care users, their needs, and the outcomes of care technology. Strong grasp of the health and care sector, including safeguarding and personalization.
- Flexibility: Willingness to work across PA’s care technology contracts as required.
Benefits
- Health and Lifestyle: Private healthcare for you and your family.
- Leave: 25 days annual leave (plus a bonus half day on Christmas Eve), with the option to buy 5 additional days.
- Pension: Generous company pension scheme.
- Community: Opportunity to get involved with community and charity-based initiatives.
- Bonus: Annual performance-based bonus.
- Ownership: PA share ownership.
- Tax Efficient Benefits: Cycle to work, give as you earn.
Important Information
- Security Clearance: Some UK roles require UK security clearance and may require at least 5 years of continuous residency in the UK. Please verify your eligibility before applying.
- Diversity & Inclusion: PA Consulting is committed to diversity and inclusion, believing it fuels ingenuity. They welcome applications from underrepresented groups.
- Adjustments: Accommodations can be provided for the recruitment process upon request.