Remote Support Specialist - Fintech Expansion (Ireland Market)

About Arabian Private Holdings

Arabian Private Holdings is a firm founded on the principle that critical business problems do not require large consulting teams or lengthy reports. We partner with family groups, listed corporations, and government entities to provide portfolio clarity and refine operating models. Our principal-led approach ensures senior professionals deliver client work directly. As a remote organization, we value deep analysis and strong relationships over traditional office presence, focusing on delivering specific, defensible results for a select group of clients.

About the Role

This position serves as the primary support liaison for a scaling project with a prominent European financial technology group. We are assisting this client with their operational entry into the Irish market, and this role is crucial for managing user inquiries during this expansion phase. The core function is to address technical and account-related questions with the same analytical rigor applied to our broader consulting mandates.

What You Will Do

• Manage incoming inquiries from users of the financial technology platform, ensuring every response is accurate and clear.
• Perform research into account discrepancies and technical issues to form a view on the necessary solution before responding.
• Maintain a detailed log of recurring user problems to help the team identify patterns in the software operating model.
• Draft and update support documentation to reflect the specific requirements and language used in the Ireland market.
• Collaborate with firm Principals to ensure that support activities align with client governance standards.
• Submit weekly reports on response times and resolution quality for ongoing mandates.
• Identify potential improvements in how we handle data and user privacy within the support workflow.

What We Are Looking For

• A high standard of written precision and the ability to explain complex financial features in plain language.
• Familiarity with digital help desk tools and common spreadsheet applications for tracking data.
• Comfortable working independently in a remote setting while maintaining a consistent output.
• Logical rigor when troubleshooting technical problems or account issues.
• Some exposure to financial services or a general interest in how technology affects corporate strategy.
• A background in a service-oriented environment where detail and accuracy are more important than speed alone.

Employment Setup

• Employer: Arabian Private Holdings, Saudi Arabia
• Location: Fully Remote
• Regions: Open to candidates in several regions, with familiarity of the Ireland market context valued.
• Work Authorization: Candidates must possess the right to work in their country of residence (no visa sponsorship).
• Employment Type: Full-time
• Schedule: Requires 4 hours of overlap with Riyadh time (09:00 - 13:00) for team coordination. Remainder of the day structured around European client needs.
• Compensation: Competitive, paid monthly.
• Reporting: Reports directly to a firm Principal.
• Hiring Process: Initial profile review, brief written technical assessment, final video interview.
• Engagement Type: Fixed-term engagement with the possibility of renewal.

How We Work

We operate with clear written communication and individual accountability, avoiding complex hierarchies and unnecessary meetings. Every team member contributes to clarity, whether in support tickets or portfolio reviews. Mentorship occurs through direct collaboration on active mandates. We prioritize results and logical consistency over traditional corporate rituals.

What the Role Offers

• Regular interaction with firm Principals and exposure to high-level corporate strategy work.
• The opportunity to play a part in a significant European financial technology rollout.
• A work environment that values logical thought and clear writing.
• Flexible remote working conditions with a focus on defined professional outcomes.
• Professional development in corporate governance and client service management.

Please mention the word RESOLUTE and tag RMzUuMTc1LjEyMS4xNTc= when applying to show you read the job post completely (#RMzUuMTc1LjEyMS4xNTc=).