Appointment Setter / Reception & Booking Coordinator - #35127

Company Profile

Founded in 2022, our Australian client is an in-home healthcare company that organizes appointments with healthcare practitioners to improve patient health and manage conditions.

Role Overview

We are hiring a reliable, high-output Reception & Booking Coordinator to contact patients and schedule in-home appointments. This role requires strong phone communication, fast administrative skills, and practical scheduling abilities, including using Google Maps to ensure geographically sensible appointments and efficient routes.

Key Responsibilities

• Make inbound/outbound calls and SMS to book in-home appointments with patients.
• Plan appointments by location, using Google Maps to minimize travel time between visits.
• Manage reschedules, cancellations, and no-shows promptly and professionally.
• Maintain accurate patient and appointment records, documenting all actions clearly.
• Coordinate with the internal team to ensure pharmacists’ daily schedules run smoothly.
• Support the team by covering shifts or duties during absences.
• Attend regular meetings with the team and the Reception Manager.
• Collaborate with Pharmacist, Data Entry, and Sales Teams as needed.

KPIs (Formula-Based)

• Number of Inbound Calls
• Number of Outbound Calls
• Number of Booked Appointments
• Number of Cancelled Appointments

Requirements

• More than 2 years of experience in appointment setting.
• Experience in high-volume scheduling/booking (healthcare reception, allied health, call centre, logistics scheduling, etc.).
• Strong attention to detail and ability to follow processes consistently.
• Confident, warm phone manner and clear written communication.
• Comfortable working remotely, managing multiple tasks, and meeting performance targets.

Performance Expectations

• KPI/targets-based role (volume + accuracy).
• High responsiveness during shifts and strong documentation standards.

Advantageous (Not Required)

• Experience working with an AU, US, or UK company.

Job Details

• Job Type: Contract
• Employment Type: Full-time
• Schedule: Monday to Friday 8:45 AM - 5:45 PM Melbourne Time (5:45 AM - 2:45 PM PH Time), including a 1-hour lunch break and two 15-minute breaks.
• Location: Remote
• Industry: Healthcare