Sr. Human Resource Associate (9-Month Fixed Term Contract)

About Us

Our company is a leader in Global Employment Platform™ solutions, empowering clients to expand globally across over 180 countries with speed and efficiency. We are dedicated to breaking down barriers to global business and fostering opportunities worldwide. As a remote-first organization, we value our diverse teams and provide the flexibility and resources necessary for innovation and growth. We believe in making opportunity possible, helping organizations build global teams seamlessly and unlock their growth potential.

About The Position

Join our fast-growing company as a Sr. Human Resource Associate within our Regional Shared Service Centre. You will be responsible for supporting professionals engaged on behalf of our clients, assisting in the management of back-end HR, Payroll, and legal service providers that underpin our international entities. We are seeking an individual with global exposure and experience throughout EMEA. This is a 9-month fixed-term contract, and we are ideally looking for someone who can start immediately.

What You Will Do

• Support key employee life cycle processes: onboarding, data management, absence management, visa renewals, transfers, and offboarding.
• Prepare essential HR documentation, including employment contracts, amendments, policies, benefits and payroll enrollment documents, onboarding guides, and employment/termination certificates.
• Organize and maintain employee records via our proprietary platform, processing various HR-related forms.
• Administer benefits on behalf of customers and professionals, collaborating with brokers and insurers.
• Provide accurate payroll data, including time and expense details, in close coordination with the payroll team and Local Payroll Provider.
• Conduct data audits and checks to ensure accurate and timely payments.
• Participate in the continuous improvement of HR processes and assist in maintaining standard operating procedures and policies.
• Communicate effectively with professionals and customers to resolve queries and concerns via email and other communication channels.
• Ensure service excellence by adhering to established SLAs and SOPs.
• Liaise with G-P partners/vendors (insurance, local service providers, payroll, pension) and internal teams to ensure seamless coordination.
• Serve as the first point of contact for professionals and customers during onboarding and offboarding.

What We Are Looking For

Minimum Requirements:

• 2-5 years of HR operations experience (Shared Services experience is desirable).
• Detailed knowledge of HR procedures and policies.
• Experience working within a Shared Services environment.
• Basic knowledge of labor legislation throughout the EMEA region is a plus.
• Excellent customer service skills.
• Proficient in written and verbal English, with clear and effective communication abilities.
• Proficiency with MS Office.
• A proactive 'test-and-learn' mindset, capable of quickly mastering new AI features and platforms.
• Demonstrated AI literacy, with the ability to integrate generative AI tools into daily workflows.
• Resourceful problem-solving abilities.
• Experience in stakeholder management, building positive internal and external relationships.
• Strong self-motivation, attention to detail, and time management skills.
• Ability to work effectively in an international, diverse, and remote team.
• Flexibility to accommodate different time zones.

Preferred Qualifications:

• Knowledge and experience in handling offboardings.

Compensation & Benefits

Actual compensation may vary based on qualifications, experience, education, and location. This role may be eligible for an annual bonus based on individual and company performance.

Benefits:

• Generous paid parental leave.
• Flexible time off.
• Spending accounts.
• Medical, dental, and vision insurance.
• Sabbatical after 5 years.
• And more.

Note: Additional information is provided for applicants residing in California or Philadelphia regarding fair chance hiring practices.