Senior Payroll Operations Specialist I

About Us

Wrapbook is a smart, intuitive platform that simplifies production payroll and accounting, making it easier, faster, and more secure. We provide a unified payroll platform connecting production, accounting, cast, and crew. Wrapbook empowers production teams to manage projects, pay staff, track expenses, and gain data-driven insights, while enabling workers to manage timecards, track pay, and onboard remotely. Trusted by leading production companies, Wrapbook has a growing team of 250+ professionals from entertainment and technology backgrounds, backed by prominent investors, and is in a strong financial position.

The Opportunity — Remote (USA / Canada)

We are looking for a Senior Payroll Operations Specialist I to serve as an advanced practitioner and escalation point on our Payroll Operations team. In this role, you will own complex remittance operations, payroll corrections, and union compliance across a high-volume, multi-state environment, maintaining high standards for accuracy, SLA performance, and documentation. Beyond excelling in your own work, you will mentor teammates, identify process improvements, and collaborate cross-functionally to resolve root-cause issues. This role is for someone who takes pride in the craft of payroll and sets a high standard for those around them.

What You'll Do

• Own end-to-end payroll remittance operations, including corrections, reversals, overpayments, and contribution remittances, resolving cases within SLA with clear documentation.
• Serve as an escalation point for complex union and agency issues; identify root causes of reporting discrepancies and coordinate resolution with appropriate payroll teams.
• Mentor team members on complex remittance and compliance matters, actively raising the skill level of those around you.
• Document and maintain SOPs, ensuring they are current, complete, and easily usable.
• Identify gaps in payroll operations processes and propose concrete recommendations for improvement.
• Partner cross-functionally on payment and client funding questions, system testing, and payroll-related project work.
• Leverage AI tools to optimize operational workflows and adopt emerging functionalities that improve team efficiency and accuracy.
• Proactively surface issues with proposed solutions and act as a subject matter expert across teams to drive them to closure.

What You'll Have

• 5+ years of end-to-end, multi-state payroll processing experience.
• Advanced union expertise; ability to handle complex remittance and compliance issues independently.
• Experience in third-party payroll or entertainment/film industry payroll strongly preferred.
• Proficiency in Notion and Salesforce; intermediate Excel skills.
• Demonstrated ability to document processes clearly and maintain SOPs that others can follow without hand-holding.
• Strong communication and conflict resolution skills — comfortable working across teams and with external agencies.
• Proactive approach to AI tooling; comfortable adopting and applying new workflows to improve operational efficiency.
• FPC or CPP certification preferred.

Why Join Us

At Wrapbook, creativity meets technology. In addition to a competitive salary and benefits, you’ll have access to a team of creative problem solvers and the chance to see your contributions make a significant impact. Benefits include:

• Unlimited Paid Time Off.
• Work from anywhere in Canada and USA.
• Health and Dental benefits.
• Up to $1,500 USD / $2,025 CAD towards IT setup for your home.
• Up to 2% matching RRSP / 401K.
• Learning and Development opportunities.
• Up to $50 USD / $67.50 CAD towards Internet/Cell phone service.

Our Pledge to Fostering an Inclusive and Safe Workplace:

Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.