Operations Manager

Organization Overview

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, focusing on those transitioning from or at risk of homelessness or institutionalization. They develop, own, and manage multi-family supportive housing and licensed residential care homes, implementing diverse supportive housing and clinical case management programs through partnerships across various sectors. They are a rapidly growing organization seeking inspired, talented individuals who want to effect profound change and enjoy their work.

Department Summary

The Brilliant Corners’ Operations Department is the agency’s engine for delivering efficient, compliant, and scalable housing solutions statewide. The team oversees organizational operations, ensuring that people, processes, and systems work in concert to advance the mission. They partner across departments to manage contracts, budgets, compliance, and core operational functions, providing the infrastructure and coordination necessary for effective and sustainable operations.

Position Summary

The Operations Manager is responsible for overseeing day-to-day operational workflows, supervising Operations Supervisors and/or senior staff, and ensuring consistent, high-quality service delivery across programs. This role bridges frontline execution and strategic leadership by translating organizational priorities into effective processes, performance management systems, and operational improvements. The Operations Manager will lead workflow optimization, monitor performance metrics, ensure compliance with funder requirements, and partner cross-functionally with Finance, Programs, and Data & Technology teams to support scalable and efficient service delivery. This role also plays a key part in developing team capacity, strengthening accountability, and driving continuous improvement initiatives.

Position Responsibilities

Operations Oversight and Service Delivery

• Manage daily workflows to ensure timely, accurate processing of applications, payments, and program services.
• Monitor turnaround times, service quality, and resolve escalations or complex cases as needed.

Team Leadership and Performance Management

• Supervise Operations Supervisors and/or senior staff.
• Set clear expectations, track performance metrics, and provide ongoing coaching and development to support team effectiveness and growth.

Process Improvement and Standardization

• Assess existing workflows, identify inefficiencies, and implement process improvements.
• Develop and reinforce SOPs, tools, and best practices to ensure consistency and scalability.

Data, Reporting and Operational Insights

• Track and analyze key performance indicators.
• Generate reports and use data to inform decisions, improve outcomes, and ensure accountability across teams.

Cross-Functional Coordination

• Partner with Program, Data, Finance, and other internal teams, as well as external stakeholders, to address operational issues, support program delivery, and maintain strong working relationships.

Compliance and Quality Assurance

• Ensure adherence to funder requirements, internal policies, and audit standards.
• Maintain high-quality documentation and proactively address risks or gaps in compliance.

Additional Duties

• Perform other responsibilities and activities as needed to support departmental and organizational objectives.

Professional Experience

• 3+ years of experience in operations, program administration, or related roles.
• 3+ years of management or supervisory experience required.
• Experience in compliance-driven or government-funded environments preferred.
• Experience with financial processes, payments, or fiscal intermediary models preferred.

Knowledge, Skills, and Abilities

• Strong leadership skills with experience managing teams and driving performance.
• Ability to translate strategy into clear operational processes and outcomes.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent organizational and time management skills; able to prioritize competing demands.
• Effective communicator with strong interpersonal and cross-functional collaboration skills.
• Experience working with data systems and reporting tools (e.g., Salesforce, Intacct, Excel).
• Demonstrates sound judgment, accountability, and adaptability in a fast-paced environment.
• Commitment to equity, inclusion, and culturally responsive practice.

Core Competencies

Planning

• Proactively plans and organizes work to achieve goals efficiently. Monitors progress, prioritizes competing demands, and persists despite setbacks.

Motivating Others

• Inspires and empowers team members by understanding their drivers, recognizing contributions, and fostering a positive culture. Adapts approach, encourages ownership, and celebrates successes.

Managing Diversity

• Cultivates an environment where all feel valued, respected, and empowered. Promotes diversity, challenges biases, ensures equity, and enables open dialogue.

Functional/Technical Expertise

• Possesses advanced functional/technical skills of direct reports, enabling high-level task accomplishment, optimal partner support, and team development.

Organizational Values

Humanity

• Putting people first: Committed to meeting people where they’re at, honoring their dignity, diversity, and experience.

Community

• Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.

Ingenuity

• Innovating for transformation: Systems-change requires relentless determination, thinking outside the box, and challenging the status quo.

Physical Requirements

Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day. Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation.

Salary

Salary range for this position is $80,000 - $101,809 annually. This position is being offered at $80,000.00 - $82,000.00 annually.

Benefits

• Health Care Plan (Medical, Dental, & Vision)
• Retirement Plan (With 5% Match)
• Life Insurance (Basic, Voluntary and AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources
• Hybrid Work