GTM AI Engineer

Company Description

Freshworks builds uncomplicated service software designed to deliver exceptional employee and customer experiences. Our AI-powered solutions help businesses reduce complexity, lower costs, and provide faster, more human support. Trusted by nearly 75,000 companies worldwide, Freshworks is dedicated to creating a better way for the world to work.

Job Description

Freshworks is integrating AI across its go-to-market organization to accelerate buyer understanding and action on revenue signals. As a key member of the Web & Revenue Marketing team, you will develop the AI-powered systems that enable our frontline teams to operate more effectively by connecting disparate data sources and providing actionable insights.

What You Will Do:

• Build AI-Powered GTM Workflows: Design and deploy intelligent workflows for lead management, account research, routing, scoring, prioritization, personalization, seller briefings, and follow-up.
• Turn Buyer Signals into Action: Engineer systems that detect, enrich, prioritize, and act on high-value buyer activity by creating contextual data pipelines.
• Create the GTM Agent Tool Layer: Integrate tools and APIs across our stack, including Salesforce, Clay, Marketo, and other sales/marketing platforms.
• Build Intelligent Alerts: Develop systems to notify teams of critical buyer activity and engagement.
• Move Prototypes to Production: Harden AI/automation concepts with robust error handling, logging, and cost controls.
• Partner Across the Revenue Engine: Collaborate with various teams (Web, Marketing Ops, Sales Ops, RevOps, SDR/BDR) to translate business needs into scalable systems.

Qualifications:

Technical & AI Engineering Experience:

• Background: Experience as a Software Engineer, Automation Engineer, GTM/RevOps Engineer, or AI/ML Engineer working with complex systems and varied datasets.
• AI/LLM Application: Hands-on experience building AI or LLM-powered applications, automations, or workflows (e.g., using Claude, OpenAI, Relevance).
• Integration Skills: Strong technical skills with APIs, webhooks, OAuth, queues, and system integrations.
• Production Standards: Experience with monitoring, observability, and quality/cost controls for AI systems.

GTM & Domain Knowledge:

• Revenue Operations: Strong understanding of GTM motions and experience building automations for lead management, prospecting, or routing.
• Tech Stack: Experience integrating CRM Systems (Salesforce), marketing automation (Marketo), and sales engagement platforms.
• Execution: Proven ability to own programs in ambiguous environments and translate business needs into technical solutions.

Nice to Have:

• Background working directly with Sales, Sales Development, Marketing Ops, Revenue Operations, or Growth Engineering teams.
• Experience structuring unstructured data into clean inputs.
• Experience with web personalization, experimentation, or buyer journey systems.
• Experience building internal-facing tools to improve front-line team productivity.

We encourage you to apply even if you do not meet every qualification. Strong candidates may come from diverse engineering and GTM backgrounds.

Additional Information:

• Role Type: Hybrid with onsite expectations of 3x/week (Tues - Thurs) from our San Mateo, CA headquarters.
• Annual Base Salary Range: $192,000 - $238,000 USD (plus target bonus).
• Compensation: Based on factors including location, experience, skills, and level. Geo-based pay differentials apply.
• Benefits: Comprehensive medical, dental, vision, disability, and life insurance; equity + ESPP; flexible PTO; flexible spending; commuter benefits; wellness benefits; adoption and parental leave.

How to Apply:

1. Fill out the form and upload your CV in PDF format.
2. Submit your application and CV in English.
3. If you don't have an updated CV, you can submit a copy of your LinkedIn profile instead.

We accept applications on an ongoing basis.