Learning Operations Manager

Who We Are:

QA Group is a high-growth, high-value company serving the skills and talent needs of the Fortune 500, helping them transform through a tech-enabled approach to developing their people and skills for real business outcomes. As a CVC Capital Partners operating company, QA includes sub-brands like Cloud Academy and Circus Street.

• QA Experts: Technology talent and training services, empowering individuals and businesses for the digital revolution.
• Cloud Academy: A technology platform offering extensive cloud and specialist technology training content.
• Circus Street: Provides global commercial skills training, including e-commerce, data analytics, and digital marketing.

With $350 million ARR and 40% year-on-year growth, QA is a recognized name in learning and e-learning in the UK and Europe. The US team operates with the agility of a startup, leveraging the strengths of Cloud Academy and Circus Street.

• Global Employees: 3,000
• US Employees: 50
• Funding Stage & Investors: Private Equity-backed by CVC Capital Partners

Overview:

We are seeking a highly organized and execution-focused Learning Operations Manager to support the successful delivery of instructor-led training (ILT) programs across North America. In this role, you will own the end-to-end planning, organization, and execution of training engagements, ensuring every delivery is structured, ready, and runs smoothly from kickoff through completion. Working closely with Account Managers, Customer Success Managers, and cross-functional teams, you will ensure every training engagement is well-planned, fully prepared, and delivered without operational friction. This is an ideal opportunity for someone with strong project management experience in training or learning environments who thrives on managing details, aligning stakeholders, and driving execution.

What You’ll Do:

• Manage the operational delivery of instructor-led training engagements from confirmed sale through completion.
• Partner with internal teams to align scheduling, course materials, and delivery readiness.
• Collaborate with customer-facing teams to ensure training engagements are clearly defined, properly scoped, and set up for success.
• Drive execution across multiple concurrent engagements, effectively managing priorities, deadlines, and dependencies.
• Ensure instructors and customers are fully prepared and aligned before each session.
• Identify risks early and resolve issues quickly to maintain delivery timelines.
• Maintain clear visibility into delivery status, schedules, and key milestones.
• Continuously improve training engagement processes by identifying inefficiencies and implementing enhancements.

What We’re Looking For:

• 5+ years of experience in operations, delivery, or project-based workstreams in a fast-paced environment.
• Experience in training, learning, or services delivery environments.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent communication and cross-functional collaboration skills, with the ability to keep stakeholders informed and aligned.
• A highly detail-oriented mindset with a bias toward action, structure, and follow-through.
• Familiarity with tools such as Salesforce, Excel, and collaboration platforms.

Bonus Points if You:

• Hold a PMP certification.
• Have experience in the EdTech space.

Why Join Us?

• Be part of a rapidly growing team in a startup-like environment within a larger established company.
• Work on the cutting edge of tech-enabled learning and development solutions.
• Collaborate with Fortune 500 clients and drive real business outcomes.
• Contribute to people and business transformation.

Compensation and Travel:

• Final compensation is dependent on experience, location, and market.
• The salary range for this role in NYC is $150,000 - $170,000, plus an annual company bonus.
• Occasional visits to our NYC office for team meetings may be required.
• Employees based in the metro NYC area are required to work two days per week in our midtown Manhattan office, with Tuesdays being a designated in-office day when lunch is provided.

Employee Benefits:

• Vacation: 4 weeks per year, increasing to 5 weeks after 2 years.
• Sick Days: 5 days per year.
• Volunteer Days: 2 days per year.
• Professional Development: 3 days per year.
• Holidays: 12 US holidays.
• 401k: 3% company match, increasing to 4% after two years (no vesting on matching funds).
• Health Insurance: Medical, dental, and vision insurance through Cigna and Guardian. Basic plans are company-paid for employees; premium plans or family coverage incur employee contributions.
• Other Benefits: FSAs, HSAs, supplemental insurances.
• Phone Reimbursement: $30/month.
• Equipment Stipend: $200 every two years.
• Commuter Benefits: Pre-tax commuter benefits for employees based in the NYC office.

Diversity, Equity & Inclusion:

We pride ourselves on being an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. We ensure that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, socio-economic background, neuro-diversity, education, or any other basis prohibited by applicable law.