Sr. Field Operations Manager

About the Role

Abnormal AI’s Field Operations team serves as the operational engine behind our sales organization, partnering directly with sales leadership to drive execution, accountability, and scale. As a Sr. Field Operations Manager, you will own the operational rhythm of a segment of the Mid-Market business, acting as a strategic partner and force multiplier for the Sales Leaders you support. You will sit at the intersection of data, process, and people, translating complex business signals into clear direction and building the systems that keep the team moving.

This role is high-visibility and high-impact, directly shaping pipeline health, forecast accuracy, and the day-to-day effectiveness of the sales team.

What You Will Do

• Serve as the operational backbone of the Mid-Market business, owning day-to-day execution while acting as a strategic partner to Sales Leaders.
• Partner with Regional Directors and AVPs to strengthen forecasting, track team performance and productivity, and support ad-hoc reporting needs.
• Proactively identify inefficiencies and translate them into actionable improvement initiatives.
• Build and maintain sales KPIs; drive the rhythm of the business through weekly, monthly, and quarterly reporting.
• Manage pipeline reviews, weekly forecasting, QBRs, and business intelligence workstreams; surface Salesforce feedback to improve scalability and reporting accuracy.
• Own operational workstreams end-to-end, building and running AI-powered workflows that improve speed, accuracy, and scale across the business.
• Support territory planning, account segmentation, and equitable AE territory design in partnership with sales leadership.
• Enforce Salesforce data hygiene standards, ensuring account ownership, opportunity accuracy, and field-level consistency across the Mid-Market book of business.
• Deliver sales operational training across Salesforce best practices, CPQ, ZoomInfo, Sales Navigator, and Outreach.
• Serve as the cross-functional SME for escalations across quoting, pricing, deal management, tooling, and sales process.
• Champion the sales team cross-functionally, partnering with Marketing, Finance Sales Ops, and IT to drive scalability and efficiency.

About You

• You are analytical and process-oriented, thriving on digging into data and building systems that drive results.
• You share knowledge generously and take pride in helping others succeed.
• You are an independent thinker who asks hard questions and isn't afraid to call out gaps in tools or processes.
• You take ownership and are willing to step outside your role or comfort zone to ensure business success; no task is too big or too small.
• You thrive in fast-moving environments where priorities shift and change is constant.
• You think at scale, building systems, processes, and tools with global growth in mind.
• You can zoom out to spot trends and opportunities, then zoom in to deliver tactical recommendations.
• You are a team player committed to the mission and bring energy to your work.

Must Haves

• 7+ years of experience in Sales Operations, Sales Support, or an Analyst role, preferably in SaaS or Cybersecurity.
• Proficiency with complex dashboards and reports, custom report types, calculated fields, and workflows.
• Ability to own and manage projects aligned with business needs.
• Exceptional quantitative and MS Excel/Google Sheets skills (e.g., SUMIFS, INDEX/MATCH, VLOOKUP, table formulas, pivot tables).
• Background with Sales Systems, specifically Salesforce.com, and experience with Salesforce CPQ, ZoomInfo, Maps, Clearbit, UserGems, Sales Navigator, and People.ai.
• Strength in researching, understanding, distilling, and communicating complex business issues and analyzing business impact.
• Proactive mindset, willing to identify needs and propose solutions.
• Enjoy working with numbers and taking an analytical approach to problem-solving.

Compensation

Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location.

In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.

• Base salary range: $133,900—$192,500 USD

Equal Opportunity Employer

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.