Manager, Software Engineering (Back-end services) - Prague, Czechia

About Outreach

Outreach is the leading agentic AI platform for revenue teams, infusing AI across sales motions to automate workflows, enhance strategic conversations, and provide revenue leaders with connected account visibility and higher forecasting accuracy. World-leading enterprises rely on Outreach to power their revenue operations.

About the Team

The Email + Calendar Services (ECS) team delivers the microservices constellation that supports Outreach's email and calendar experience, processing millions of emails daily. They build reliable, performant services connecting to customer email providers to enable communication and generate valuable insights.

The Role

As a Software Engineering Manager for the ECS team, you will lead a team of up to 8 engineers, owning the roadmap and operational excellence for services operating at massive scale. You'll focus on reliability, deliverability, observability, and security/privacy compliance, partnering closely with Product Management, SRE, Security, and other engineering teams. This role requires a hands-on leader who stays close to the code, drives technical debt reduction, and mentors senior engineers.

Tech Stack

• Backend: Go, Ruby on Rails
• Data Stores: MySQL, Redis, AWS S3
• Async Processing: Kafka, RabbitMQ
• Data Loading: Transitioning to GraphQL
• Infrastructure: Kubernetes (EKS)
• Observability: Datadog, Honeycomb

Location

Hybrid role based in Prague. While remote-friendly, candidates are expected to live in reasonable proximity to the office for weekly team connection, in-person meetings, and company events. This is a full-time, permanent role not eligible for contractors or work from other countries.

Responsibilities

• Hands-on Technical Leadership: Read code, review designs, and pair with engineers during production incidents.
• Team Leadership & Mentorship: Lead, coach, and mentor a team of up to 8 engineers, fostering a culture of growth, impact, and trust.
• Operational Excellence: Own SLOs and deliverability metrics, manage on-call rotations, and balance reliability work with feature delivery.
• Technical Detail: Participate in design reviews, contribute to architecture decisions, drive down tech debt, and understand service failure modes.
• Career Development: Own career growth plans for engineers and partner on developing senior individual contributors.
• Roadmap & Backlog Ownership: Co-own the backlog and roadmap with Product Management, making technical trade-offs.
• Cross-functional Collaboration: Partner daily with Frontend Extensions, SRE, Security, and Data Platform teams.

Qualifications

• Management Experience: 1+ years of management experience or substantial tech-lead experience.
• Software Development Experience: 6+ years on backend, large-scale distributed systems.
• Technical Skills: Strong problem-solving, design, coding, and debugging skills; experience with observability and performance.
• Team Growth: Demonstrated success guiding, mentoring, and growing teams with senior engineers.
• Ownership: Ability to own and deliver on ambiguous problem statements.
• Clarity & Simplicity: Ability to bring clarity to problems and simplicity to solutions.
• Mindset: Strong growth mindset and earned trust with team and cross-functional partners.
• Prioritization: Understands important details and can prioritize incremental delivery.
• Core Values: Trusted advisors, win as one team, take ownership.

Highly Appreciated:

• Proficiency in Go.
• Production experience with Ruby on Rails, MySQL, Redis, Kafka/RabbitMQ, Kubernetes, AWS.
• Prior exposure to email/calendar protocols (IMAP, SMTP, Microsoft Graph, Gmail/Google Calendar APIs, Exchange Web Services) or deliverability concepts.

Benefits & Perks

• Amazing working space.
• Flexible time off, 5 weeks vacation, 5 annual sick days.
• 4% employer supplemental pension contribution.
• Private medical care for employee and spouse.
• Life insurance at 2x annual salary.
• 5,000 CZK monthly allowance for meal vouchers, flexipasses, etc.
• 16 weeks top-up maternity leave pay / 8 weeks fully paid paternity leave.
• Opportunity for RSU program participation.
• Diversity and inclusion programs and employee resource groups.
• Employee referral bonuses.
• Fun company and team outings.