Tier-2 Technical Support Engineer (UAV Systems)

About Quantum Systems

Quantum Systems is a global leader in advanced UAV solutions, integrating state-of-the-art flight technology with intelligent mission software. Our systems, including the tactical Twister UAV, the integrated Nexus Drone Port, and the long-range Reliant platform, form a connected ecosystem redefining persistent aerial reconnaissance. We are expanding our global support organization and seeking a skilled Tier-2 Technical Support Engineer.

Your Day-to-Day Mission:

• Support our Government Sector: Provide advanced technical support to government and defense customers, ensuring the reliable operation of Twister, Nexus, and Reliant systems across various mission scenarios.
• Technical Ticket Management: Manage customer inquiries via Jira Service Management, create structured technical documentation, and collaborate closely with R&D and Engineering to resolve complex technical challenges.
• Flight Data and System Diagnostics Analysis: Interpret flight logs, telemetry, and diagnostic data to identify root causes, verify system integrity, and recommend corrective actions.
• Cross-Functional Collaboration: Work closely with Customer Success, Product Management, R&D, Engineering, Support Tier 1, Sales, and Training teams to understand customer needs, optimize processes, and enhance service quality.
• Continuous Learning and Product Knowledge: Stay informed about new features, components, and enhancements to build technical expertise and improve support quality.
• Continuous Improvement: Contribute to internal knowledge bases, create troubleshooting guidelines, and propose process optimizations to enhance efficiency and service quality.

What You Bring to the Team:

• Proficient experience in flight log analysis and troubleshooting of hardware, firmware, and software.
• Strong communication skills and enjoyment of cross-functional collaboration and direct customer interaction.
• Familiarity with Jira Service Management, Confluence, and ERP systems (e.g., NetSuite).
• Fluent in German and English, combined with an analytical, structured, and solution-oriented approach.

Why Quantum-Systems:

• We believe in the strength of combined skills: clear technical expertise paired with a customer-oriented focus.
• We are industry pioneers who are ambitious, courageous, and visionary.
• We push boundaries, think outside the box, and strive for technological excellence to shape the future of aerial data.
• We promise to be your launchpad for individual and professional growth.

Our Benefits:

• Employer-funded company pension scheme.
• Flexible working hours (trust-based working time).
• Bike leasing program.
• Corporate Benefits (discounts and offers).
• Employee events.
• Lunch card subsidy.
• Company Shuttle service from Pasing, Munich.

About Us:

Quantum Systems specializes in the development, design, and production of small unmanned aerial systems (sUAS). Our electric vertical take-off and landing (eVTOL) aircraft are designed for maximum flight duration and versatility, offering a seamless user experience. By integrating advanced software features like edge computing and real-time AI-powered data processing, Quantum Systems builds next-generation UAS for customers in security, defense, public safety, commercial, and geospatial operations across Europe.

Our Commitment:

We are an open-minded company that not only values but actively promotes diversity. We firmly believe that the diversity of our employees is a key component of our success. We create an inclusive work environment where all employees can reach their full potential.