Technical Solutions Engineer at Datadog

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing unified visibility across the technology stack to manage complexity at scale. We bring applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog empowers businesses to move faster with clarity and confidence. Discover #DatadogLife on Instagram, LinkedIn, and the Datadog Learning Center.

About the Technical Solutions Team:

We are Datadog’s in-house product experts, enabling worldwide growth by educating potential clients and ensuring customer success. We share our technical and product expertise through multi-channel technical support, demos, and presentations. You’ll join a team and company where you will be challenged and immediately witness your contributions.

• Workplace: Hybrid (3-5 days in a Datadog office per week)

What You’ll Do:

• Engage with customers via multiple channels (ticketing system, live chat, screen sharing tools) to resolve technical support requests and educate clients on platform usage.
• Reproduce technical issues and investigate Datadog’s 600+ integrations.
• Participate in product discussions with internal teams, contributing feedback from client interactions.
• Develop deep expertise in one or more Datadog product areas.
• Work from a Datadog office 3-5 days per week.

Who You Are:

• Computer Science/Engineering major or Bootcamp graduate.
• Active contributor to open-source projects or the Engineering Community (e.g., Meetups).
• Self-motivated, detail-oriented, with a desire for continuous learning.
• A critical thinker with a client-centric approach.
• Effective written and verbal communicator.
• Possess programming experience and basic Linux knowledge.
• Able to work a rotating schedule that includes weekend availability.

Nice to Have:

• Understanding of Log management fundamentals.
• Understanding of Cloud Security Monitoring.

Datadog values people from all walks of life. We understand not everyone will meet all qualifications on day one. If you’re passionate about technology and eager to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding.
• Generous global benefits.
• Intra-departmental mentor and buddy program for networking.
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
• Continuous professional development, product training, and career pathing.
• An inclusive company culture, with opportunities to join Community Guilds and Inclusion Talks.

Benefits and Growth may vary based on employment location and nature of employment.

Equal Opportunity at Datadog:

Datadog is committed to equal employment opportunity for all individuals. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. For candidate legal notices, please refer to our Careers Page. We strive to make our Careers Page accessible and welcome accommodation requests via our dedicated form.

Privacy and AI Guidelines:

Information submitted during application is processed per Datadog’s Applicant and Candidate Privacy Notice. Please visit our Interviewing at Datadog AI Guidelines for AI policy information.