Job Title: Customer Experience Lab Technician

About Dandy

Dandy is revolutionizing the vast and traditional dental industry, valued at over $400 billion. Fueled by leading venture capital firms, we are on an ambitious mission to simplify and modernize every aspect of dental practice operations through technology. As we expand globally, Dandy is building the essential operating system for dental offices worldwide, empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

About the Role

Dandy is seeking experienced and dedicated Customer Experience Lab Technicians to join our team. In this critical role, you'll leverage your deep dental lab expertise to partner directly with clinicians on essential tasks such as patient scanning, case preparation, and design modifications. Your primary focus will be to provide real-time technical support, ensuring high-quality outcomes and an exceptional experience for every doctor.

What You’ll Do

• Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes. Provide expert guidance on complex cases and build customer confidence in our digital tools.
• Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service.
• Facilitate Cross-Functional Communication: Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes.

What We’re Looking For

• Minimum of 3 years of experience in a Dental Technician Role.
• 2+ years of experience in 3Shape CAD/CAM design, specifically including Implant and Crown & Bridge cases.
• A deep understanding of digital dental workflows, including implant systems, scan bodies, and best design practices.
• Technologically adept with a demonstrated ability to quickly learn and navigate dental design platforms.
• Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care.
• Previous experience in a customer-facing lab role is preferred.
• Excellent verbal and written communication skills, with the ability to translate clinical and technical feedback into actionable insights.
• Comfortable engaging in live conversations with doctors via chat, phone, or video calls, building trust quickly.
• Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously.
• A desire to work in a fast-growing, rapidly changing, fully-digital lab environment.
• Ability to meet tight deadlines while maintaining exceptional quality standards across all cases.
• Availability for shifts: 8:00 AM - 4:45 PM GMT, 9:00 AM - 5:45 PM GMT, or 9:30 AM - 6:15 PM GMT.

Benefits

For full-time positions, Dandy offers a comprehensive suite of best-in-class, inclusive benefits tailored to local operations. These typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off, ensuring our team members are supported globally.

Equal Opportunity Employer

Dandy is committed to building a diverse and inclusive culture that celebrates authenticity. We are an equal-opportunity employer and do not discriminate based on race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. We fully comply with the Americans with Disabilities Act (ADA) and are dedicated to creating an accessible, inclusive workplace. Accommodations for interviews or questions are welcome.

Data Privacy

By applying, you consent to Dandy processing your personal information for recruitment purposes in accordance with our Privacy Policy and GDPR. You have the right to access, rectify, or request deletion of your data.