Federal Support Engineer 3

About Datadog

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

About the Role

As a Federal Support Engineer 3, you will be at the forefront of supporting mission-critical workloads for Datadog's Public Sector customers. These customers operate in highly regulated and security-constrained environments, often with complex hybrid and multi-cloud architectures. Your primary responsibility is to ensure the complete success of these customers across their entire lifecycle with Datadog. This role emphasizes personal development and team success within a collaborative, hybrid work environment.

What You’ll Do

• Engage with public sector customers via multiple channels (ticketing system, live chat, calls, and screensharing tools) to identify and resolve technical support requests.
• Troubleshoot, investigate, and resolve complex technical issues in highly constrained environments across Datadog’s 1000+ integrations, often with limited logs or sanitized data.
• Handle urgent escalation cases that may result in customer-facing troubleshooting calls, and internal or external incident management.
• Become a subject matter expert in many Datadog product areas.
• Partner with Product, Engineering, and Account teams to validate bugs and advocate for customer-impacting improvements.
• Provide mentorship to junior members of the team and serve as their escalation partner.
• Partner closely with Sales and Customer Success to remove technical blockers, support trials, and drive product adoption.
• Work from a Datadog office 3 - 5 days per week.

Who You Are

• A candidate with hands-on experience delivering technical support to public-sector environments and strictly regulated workloads.
• 5+ years of experience delivering technical support within SaaS environments for highly regulated public-sector customers.
• Experienced with APIs and RESTful interfaces, with strong knowledge of networking concepts, distributed systems, microservices, and cloud-native architectures.
• Hands-on experience with one or more Cloud technologies and ability to diagnose issues in hybrid and multi-cloud environments.
• An exceptional written and verbal communicator, with experience communicating complex technical issues to both technical and non-technical audiences.
• A strong mentor to your technical peers.
• A critical thinker with the capacity to understand a complex technical problem.
• Self-motivated, detail-attentive, and able to continuously learn.
• Deep expertise in identifying root causes across APIs, networking, cloud infrastructure, and operating-system layers.
• Able to work an on-call rotating schedule that requires weekend availability.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

To conform to U.S. export control regulations, candidates should be eligible for any required authorizations from the U.S. Government.

Benefits and Growth

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Compensation

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate’s skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is: $92,000—$134,000 USD

Equal Opportunity at Datadog

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy and AI Guidelines

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

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