Team Lead (m/f/d) Outbound Sales at Avedo Augsburg

About Avedo Augsburg

We are specialists in dialog marketing and, with over 30 call centers in Germany and Europe, we manage direct contact between companies and customers. Whether you are young or old, experienced or new to the industry, we welcome you. If we've sparked your interest, we should definitely get to know each other. We look forward to your online application.

Your Benefits

• Secure full-time employment
• Flat hierarchies, short decision-making paths, and diverse opportunities for shaping the role
• Working hours from Monday to Friday, weekends off!
• Extensive employee discounts (e.g., for events, online shops, travel portals, and more)
• Family-like and appreciative atmosphere in an international team
• Modern office spaces in the Sheridan Tower Augsburg with good public transport connections

Your Responsibilities

• Professional and personal development, as well as disciplinary leadership of customer advisors in the outbound project.
• Conducting development, criticism, and disciplinary discussions, as well as sickness and absence discussions.
• Managing and achieving key performance indicators regarding productivity, utilization, and absence rates.
• Continuous support and development of customer advisors through side-by-side coaching and silent monitoring.
• Reporting and regular communication to project and company management.
• Ensuring quality targets and specified success rates.
• Optimizing workflows and processes in collaboration with project management and implementing corrective measures, potentially in consultation with project management.

Your Profile

• Fluent German language skills, both written and spoken; ideally good English skills.
• Several years of professional experience in the dialog marketing industry.
• Professional experience in the described field of responsibilities and ideally initial leadership experience.
• Experience in B2B outbound sales is desirable.
• Technical affinity, especially in handling MS Office, particularly PowerPoint and Excel.
• Sales-strong personality combined with high commitment.