Community Growth & Success Manager

We’re looking for a proactive and people-first Community Growth & Success Manager to support our client in building and nurturing their customer community. You’ll be the bridge between the brand and its customers — ensuring satisfaction, driving engagement, and turning users into loyal advocates.

Key Responsibilities

• Serve as the primary point of contact for community members, addressing questions, concerns, and feedback with warmth and efficiency.
• Onboard new customers and guide them through the product or service experience.
• Monitor community health metrics and surface insights to internal teams.
• Facilitate community discussions, events, and engagement initiatives.
• Collaborate with the client’s internal teams to resolve escalations and improve the customer journey.
• Identify upsell and retention opportunities through proactive relationship management.
• Maintain accurate records of customer interactions and outcomes.
• Develop and execute community growth strategies, including content calendars, campaigns, and member spotlight initiatives to increase participation and brand affinity.
• Track and report on key success metrics such as retention rates, NPS scores, and community engagement trends, presenting findings to stakeholders on a regular basis.
• Manage and grow the brand’s presence across social media platforms (Instagram, Facebook, LinkedIn, TikTok) by creating, scheduling, and publishing engaging content aligned with community goals.
• Produce and edit short-form video content for community updates, campaigns, and announcements using tools such as CapCut or Adobe Premiere.
• Monitor social media channels for comments, messages, and mentions — responding promptly and fostering meaningful two-way engagement with the audience.
• Collaborate with internal teams to align social media efforts with broader community and marketing strategies, ensuring consistent brand voice across all channels.

Qualifications

• Bachelor’s degree in Business, Communications, Marketing, or a related field (or equivalent work experience).
• 2–4 years of experience in customer success, community management, account management, or a similar client-facing role.
• Proven track record of managing and growing online communities or customer accounts.
• Excellent written and verbal communication skills in English; able to communicate clearly across different audiences.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Tech-savvy with experience using CRM tools (e.g., HubSpot, Salesforce), community platforms (e.g., Circle, Mighty Networks, Slack), or project management tools (e.g., Asana, Notion).
• Analytical mindset with the ability to interpret data and translate it into actionable strategies.
• High emotional intelligence — empathetic, patient, and solutions-oriented.
• Self-motivated and comfortable working independently in a fully remote environment.
• Experience in a SaaS, tech, or service-based company is a strong advantage.

Good to Have

• Basic graphic design sensibility using tools like Canva or Adobe Express for community content and materials.
• Experience running email marketing campaigns or newsletters (e.g., Mailchimp, Klaviyo) to keep community members informed and engaged.
• Familiarity with paid social or community ads to support growth initiatives.
• Background in content writing or copywriting for community-facing communications.

What Sigrid Offers

• Competitive salary package.
• Vacation leave and Sick leave credits.
• HMO Package for the employee and two dependents.
• Reimbursable internet charges.
• Comprehensive training and continuous learning advantages.
• Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes.
• High importance to work-life balance with the opportunity to work from home part of the week.
• Opportunity to venture into other areas of the business as you continue to contribute to the growth of the company.
• Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
• Work in a corporate culture that encourages collaboration, with an emphasis on our core values: Integrity, Passion, Teamwork & Respect, Pro-activeness, Accountability, and Determination.

Co-Working Days

Sigrid has co-working offices in Ortigas, BGC and Makati where the whole team meets once a month at a minimum.