Bilingual Customer Support Representative

About the Role

We are seeking a highly motivated and experienced Bilingual Customer Support Representative to join our remote team. This position is crucial for providing excellent support to our diverse customer base, ensuring clear communication and effective problem resolution.

Key Responsibilities

• Provide comprehensive customer support via various communication channels.
• Assist customers in both English and the specified target language.
• Address inquiries, resolve issues, and ensure customer satisfaction.
• Maintain accurate customer records and document interactions.

Requirements

• Proven experience in customer support.
• Fluency in both English and the target language (written and spoken).
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively in a remote setting.
• Familiarity with customer support software and tools is a plus.

Location

Remote

• Cebu City