Customer and Sector Insights Lead: Mining

About the Role

Watson-Marlow Fluid Technology Solutions, part of the FTSE100 Spirax Group, is seeking a dynamic Customer & Sector Insights Lead with a focus on the Mining sector. This global, remote position involves extensive travel (50%) and is crucial for driving portfolio growth and capturing customer insights. Reporting to the Customer & Market Insights Manager, you will be instrumental in achieving the business's strategic objectives for revenue growth and margin contribution.

About Watson-Marlow Fluid Technology Solutions

As a world leader in peristaltic pumps and fluid path technologies for life sciences and process industries, Watson-Marlow Fluid Technology Solutions is dedicated to innovation and creating a sustainable future. We serve critical industrial processes across diverse sectors like Food & Beverage, Pharmaceutical & Biotechnology, and Healthcare, with customers in 116 countries. Our purpose is to create sustainable value and engineer a more efficient, safer, and sustainable world.

Key Responsibilities

• Serve as the commercial expert for the designated mining sector, enabling Sales to exceed revenue and contribution margin targets.
• Lead initiatives to secure contracts, tenders, and RFPs.
• Conduct global field sales work to enhance sales expertise in applications, processes, and portfolio capabilities, addressing competitive threats.
• Act as the Subject Matter Expert (SME) for the mining sector, capturing and disseminating customer insights and application/process knowledge.
• Design and implement go-to-market strategies tailored to sub-sectors, considering customer needs and the competitive landscape.
• Collaborate with Portfolio Management, Sales, Supply, and Global Engineering to integrate insights into the NPI roadmap and sales strategies.
• Validate NPI commercial plans and facilitate successful new product commercialisation.
• Develop solution selling capabilities within Sales to deliver market-leading Customer Value Propositions (CVPs).
• Ensure appropriate commercial and technical support for customers through collaboration with Sales and Supply.
• Build and maintain a network of market contacts, attending customer sites, exhibitions, and conferences.
• Adhere to the GBD Business Development Framework.
• Allocate approximately 50% of time to customer insight content generation and 50% to global travel.

Skills & Experience

• BSc/BEng in an Engineering discipline or equivalent experience.
• Proven experience developing and executing regional or global commercial growth strategies within the mining sector.
• Extensive experience working with mining customers internationally, understanding diverse market dynamics and routes to market.
• Ability to make decisions on commercial negotiations, MRP, RFQ pricing, regional discounting, contract frameworks, and group gross contribution.
• Exceptional leadership and followership skills.
• Excellent written and verbal communication skills in English.
• Proficiency in data analysis using CRM, Power BI, and Excel.
• Knowledge of CRM systems.
• Willingness and ability to travel nationally and internationally up to 50%.

Benefits

• Competitive salary
• Flexible working arrangements
• Generous holiday allowance
• Three days’ paid volunteering leave
• Additional support and benefits through our Everyone is Included Group Inclusion Plan, including gender-neutral parental leave, caregiver leave, and support for specific life events.

Commitment to Inclusion

Watson-Marlow and Spirax Group are committed to creating inclusive and equitable working cultures where everyone can thrive. We encourage applications from candidates of all backgrounds and offer accommodations during the application process. We are a Disability Confident Committed Employer.