Deal Commercial Strategy & Operations Lead

About Remote

Remote is solving the complex challenge of global employment by enabling businesses to compliantly recruit, pay, and manage international teams. Their core values and future-focused, asynchronous work culture empower a globally distributed team. Innovation, automation, and AI are integral to their platform, and they foster an environment where diverse talents contribute to building a best-in-class HR solution.

What This Job Can Offer You

• A senior individual contributor role with significant strategic influence, working directly with the Senior Manager to shape the Deal Desk's operations and evolution.
• The opportunity to lead cross-functional initiatives and drive meaningful process improvements across the Sales organization.
• A clear path towards people management as the team matures.
• A truly asynchronous, flexible work environment that values ownership and proactivity.

What You Bring

• 5+ years of experience in Deal Desk, Sales Operations, Revenue Operations, or a related function within an Enterprise SaaS/B2B company; prior Lead or Supervisor experience is a plus.
• Proven track record as a deal desk operator, handling complex, high-stakes situations involving deal structure, pricing, and contract exceptions.
• Strong understanding of Quote-to-Cash processes, revenue recognition principles, and order management.
• Deep hands-on knowledge of Salesforce (SFDC) and CPQ systems, including troubleshooting and workflow optimization.
• Natural relationship-building skills with the ability to engage, influence, and collaborate effectively with senior stakeholders across Go-to-Market, Legal, and Finance.
• Data-driven and analytical, capable of translating deal trends and operational signals into clear, actionable recommendations.
• Excellent communication skills with outstanding written and spoken English.
• Ability to remain calm under pressure, with strong prioritization instincts, and unblock the team during high-volume periods without compromising quality.
• A self-starter who thrives in a fast-paced, fully remote, and globally distributed environment.
• Demonstrated strong automation and AI capabilities.
• Experience working remotely is a plus.

Key Responsibilities

• Act as the operational leader and the Senior Manager's closest extension, serving as the go-to for escalations, setting quality standards, and mentoring Associates and Specialists.
• Represent the Senior Manager in cross-functional forums with Sales VPs and leadership, aligning on Deal Desk priorities and surfacing team needs.
• Serve as a senior point of contact and escalation for complex deals, non-standard pricing requests, and contract exceptions.
• Oversee deal approval processes and pricing compliance, managing escalations and exceptions requiring senior judgment.
• Ensure the team meets SLA standards, stepping in to resolve complex or time-sensitive cases.
• Proactively identify deal friction, recurring blockers, and emerging risks within the Sales team.
• Own the working relationship with Legal and Finance, aligning on policy and ensuring the team has guidance for non-standard situations.
• Develop and maintain deal playbooks and sales enablement resources.
• Build and scale automated workflows to reduce manual effort and enable focus on higher-value work.
• Track Deal Desk performance metrics and deal trends, translating data into actionable recommendations for the Senior Manager.
• Drive the Deal Desk improvement roadmap across processes, tooling, automation, and policy, leading initiatives to execution.
• Support month-end and quarter-end close operations for smooth and accurate deal execution.

Practicals

• Reporting to: Senior Manager, Deal Commercial Strategy & Operations
• Team: Revenue Operations — Sales Operations
• Location: Applications welcome globally, with a priority for EMEA and AMER applicants.
• Start Date: As soon as possible.

Application Process

Approximately 6 hours across 3 weeks, including recruiter and manager interviews, a cross-functional partner interview, an async Deal Desk case study, a case study presentation, and a bar raiser interview, followed by employment verification.

Compensation & Benefits

• Salary Range: $48,000—$162,000 USD annually (base pay depends on location, skills, experience, etc.).
• Benefits & Perks: Work from anywhere, flexible PTO, flexible working hours (async), 16 weeks paid parental leave, mental health support, stock options, learning budget, home office/IT equipment budget, and budget for local social events or co-working spaces. Remote emphasizes fair, unbiased compensation and competitive benefits globally.