Job Title: Applications Support Associate

Who We Are

TurningPoint Healthcare Solutions is a leader in advanced clinical and technology-enabled complex condition management. We provide health plans and employers with an innovative suite of specialty care management services and technologies designed to enhance the safety, quality, and affordability of healthcare. Through our platform and expert clinical team, we collaborate with providers to deliver optimal care. TurningPoint offers condition-specific, value-based care management services that optimize care from diagnosis through recovery, enhancing support for individuals when they need it most. Since 2015, we have supported over 50 million people nationwide across various clinical specialties, moving beyond denial-based care to holistic condition management that improves outcomes and reduces costs. As an independent organization, we are not affiliated with any health plan or provider system.

Position Summary

The Applications Support Associate is responsible for coordinating and resolving issues identified and reported to the Tech Ops team for operational-facing applications, including CRM, Data, MDNAV, and the Portal. This role focuses on troubleshooting and triaging requests, assigning them to the appropriate technical staff, and ensuring efficient resolution or escalation.

Roles and Responsibilities

• Triage Zendesk tickets, emails, and other reported errors and issues.
• Investigate and troubleshoot reported issues.
• Document errors, root causes, severity, and the level of business impact.
• Provide issue solutions and/or escalate issues to the correct IT department for efficient resolution.
• Communicate effectively with submitters, clients, end-users, and product owners.
• Assist with Portal Registration.

Preferred Skills

• 1-3 years of experience with CRM, Data Input, MDNAV, or Portal applications.
• Basic understanding of CRM and operational processes.
• Experience troubleshooting issues, performing minor updates, and executing workflows.
• Familiarity with COR, Clinical, or Operational processes and workflows.
• Ability to work independently and utilize critical thinking skills to resolve issues.
• Strong problem-solving skills.
• Excellent verbal and written communication skills.

Equal Opportunity Employer

TurningPoint Healthcare Solutions is an Equal Opportunity Employer.