Customer Account Manager

About Versapay 🚀

Versapay empowers businesses by turning their Accounts Receivable (AR) into a competitive advantage. We eliminate friction in AR processes, unlock working capital, and accelerate momentum, providing finance leaders with essential clarity and control. Our platform automates AR, connecting finance teams, customers, and business systems within a unified ecosystem to ensure cash flow clarity. With over 10,000 customers and 5 million+ companies transacting on the platform, Versapay processes over 110 million transactions and $257 billion annually.

The B2B payments space is ripe for transformation, moving away from manual processes and paper checks towards a digital, networked future. Versapay is leading this charge with an industry-first platform that automates the entire AR process, eradicates payment friction, and dramatically accelerates cash flow for our clients. We are a market leader with a proven product and a rapidly growing customer base.

Your Impact & Career Growth

This is a growth-focused role at the intersection of fintech, payments, and customer success. As a Customer Account Manager, you will partner with senior finance, accounting, and IT leaders to guide their digital transformation journeys and expand their use of Versapay's payments and AR automation solutions. Unlike traditional sales roles, you will own and grow a portfolio of existing customers, building long-term relationships, identifying new value opportunities, and collaborating with Customer Success Managers to drive expansion. You will have extensive support from CSMs, Product Experts, Solution Consultants, and leadership to ensure you deliver meaningful customer outcomes and measurable growth for Versapay. Accelerate your career in a high-impact fintech area while helping our customers scale smarter.

What You'll Do:

• Own and grow a portfolio of existing customers, identifying opportunities to expand adoption of Versapay’s payments, AR automation, collaboration, and cash application solutions.
• Partner closely with Customer Success Managers to develop coordinated account strategies and execute strategic account plans that drive customer outcomes and revenue growth.
• Engage finance, accounting, and IT executives to understand their priorities, challenges, and transformation goals, positioning Versapay as a critical partner in increasing efficiency and accelerating cash flow.
• Lead the commercial motion within your accounts, including opportunity identification, qualification, value articulation, proposal development, and commercial negotiation.
• Serve as the primary point of contact for all sales-related activities, ensuring a seamless customer experience throughout the expansion cycle.
• Track and forecast pipeline activities, providing reliable updates to management and ensuring full visibility across customer stakeholders.
• Collaborate cross-functionally with Product, Marketing, Solutions Consulting, and Implementation to bring the right expertise to each opportunity.
• Act as a trusted advisor, teaching best practices, uncovering inefficiencies, and recommending tailored solutions that reduce manual work, strengthen controls, and increase the speed and volume of payments.

What You'll Bring:

• 3-5 years of B2B SaaS sales experience; bonus points for experience in a tech startup selling into finance and exposure to accounting.
• Proven experience managing and growing existing accounts, with a strong focus on relationship building and client retention.
• Excellent communication, negotiation, and presentation skills, with the ability to articulate value propositions effectively.
• Ability to close mid-market deals without executive sponsorship.
• A competitive attitude with an aptitude for developing and closing your own business opportunities.
• Strong track record of success in exceeding sales quotas and comfortable closing deals with an average selling price of $50K+.
• High energy and the ability to inspire confidence, capable of selling the vision of digital transformation in the invoice-to-cash process to create a customer-centric experience. This involves both an emotional sale for an innovative solution to Technical Users/Buyers and a rational one delivering great ROI for Economic Buyers.
• A Challenger mindset: able to lead with commercial insight, teach customers, tailor conversations, and take control of the sales process.
• A natural learner: curious, confident, and enthusiastic, with a passion for asking questions and deeply understanding customer problems.
• Well-organized and adept at managing multiple moving parts, coordinating internal teams to deliver Versapay's best to clients.
• Process-oriented with expertise in maintaining excellent pipeline hygiene and accurate forecasting.
• A bias toward action, with a proactive approach to getting things done, overdelivering on expectations, and creating plans to close forecast gaps.
• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office suite, and experience using Sales Engagement Platforms (Salesloft, Outreach, HVS, etc.).

Compensation:

• Base Salary: $90,000 - $100,000 per year
• On-Target Earnings (OTE): $150,000 - $165,000

Location:

• #LI-Remote

Equal Opportunity Employer:

Versapay is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

AI in Hiring:

We may use AI tools to assist in the hiring process, such as reviewing applications and resumes or assessing responses. These tools aid our recruitment team but do not replace human judgment. Final hiring decisions are made by humans. Contact us for more information on data processing.