Customer Support Specialist at Motive

About Motive

Motive is a leading website platform for franchise auto dealerships, empowering hundreds of dealerships and connecting with millions of consumers. Our mission is to revolutionize car shopping by providing manufacturers and their dealers with simple, high-performing websites that customers love. We are experiencing rapid growth, forging partnerships with major OEMs like Genesis, Lexus, Nissan, INFINITI, and Harley-Davidson, as well as prominent dealer groups worldwide.

About the Role

As a Customer Support Specialist, you will be the primary point of contact for our clients, leveraging your technical aptitude and communication skills to resolve a wide range of challenges. This role is ideal for individuals who are excited by problem-solving and dedicated to delivering outstanding customer experiences.

What You'll Do:

• Be an integral part of a small, focused, and collaborative team.
• Provide exceptional customer support through email, phone, and Slack.
• Effectively manage and prioritize incoming customer requests within a ticket queue.
• Assist dealership customers with technical tasks, including webpage element adjustments, data file updates, and integration troubleshooting.
• Translate customer feedback into actionable feature requests and detailed defect reports to guide engineering improvements.
• Contribute to the ongoing maintenance and enhancement of support resources and documentation.
• Support the Customer Success team by participating in client account review calls via Zoom.

What We're Looking For:

• A minimum of 2 years of experience in Customer Support or a Call Center environment, preferably within a fast-paced software startup or SaaS organization.
• Prior experience in the automotive industry or with inventory management is a plus.
• Proven ability to communicate effectively with enterprise-level stakeholders, including executives and senior decision-makers.
• A strong customer-first approach to problem-solving.
• Highly organized, self-motivated, and detail-oriented, with excellent follow-through.
• Familiarity with customer support software and tools (e.g., Pylon, Zendesk).
• A positive attitude and a genuine willingness to learn and adapt.

Benefits:

• Motive covers 100% of employee health, dental, and vision insurance premiums.
• Motive covers 50% of insurance premiums for employee dependents.

Work Location:

• Primarily seeking candidates located in the OKC area.