Lead Business Analyst (Enterprise Modernisation, Platform and Cloud)

About the Role

What happens when you have fascinating clients with challenging problems on the one hand and passionate software developers looking to build future-focused solutions on the other? This in-between is where Business Analysts reside, acting as a bridge between the client and team. You will establish the outcomes software must achieve, assess how it will be used, and then generate bold ideas with our developers to create custom applications. You will work with clients across a variety of sectors and ensure the business-critical software solutions we develop deliver real business value every time.

Job Responsibilities

• Understand a client's business problems to build, maintain, and evolve product roadmaps for impactful solutions.
• Ensure effective collaboration between Thoughtworks' and the client's teams, encouraging open communication and advocating for shared outcomes.
• Assess the current situation and collaborate with clients to create artifacts (personas, epics, stories, etc.) to maximize value.
• Facilitate analysis workshops using agile methodologies with senior client stakeholders to outline business vision, objectives, product roadmap, and a project release plan.
• Help companies from various industries achieve true, differentiating outcomes and engage with/influence senior business stakeholders on the client side.
• Liaise between the client and your team (SMEs, C-suite executives, developers, quality analysts, tech architects, UX designers, project managers, etc.) to manage the product backlog and oversee software delivery.
• Work in agile teams facilitating organizational transformations for medium- and large-scale businesses.
• Participate in the Business Analysis community of practice to share knowledge, mentor, and evangelize Agile, Lean, and Continuous Development analysis best practices.

Job Qualifications

Technical Skills

• Track record of delivering impactful software, ideally on a collaborative software delivery team.
• Strong experience in modernization projects with end-to-end processes.
• Attention to detail, a practical approach to story-writing and delivery, and the ability to connect client strategy to team outcomes.
• Enjoy unearthing root causes of client pain points, validating business opportunities/problems, and partnering to deliver solutions.
• Well-versed in Agile, Lean, and Continuous Delivery methodologies, with a passion for mentoring others.
• Understand how businesses operate and have experience modeling business processes using various tools and techniques to facilitate requirement elicitation sessions.
• Design and facilitate workshops with business stakeholders to outline business vision, objectives, product roadmap, and a project release plan.
• Well-versed with tech trends and can relate them to real-world business challenges at a program or project level.

Professional Skills

• Enjoy coaching, have led a team, and advocate for knowledge sharing.
• Knack for prioritization, obtaining stakeholder buy-in, and resolving conflicts.
• Resilient and flexible in ambiguous situations, enjoying problem-solving from both technical and business perspectives.

Learning & Development

There is no one-size-fits-all career path at Thoughtworks; how you develop your career is entirely up to you. We balance autonomy with our cultivation culture, supporting your career with interactive tools, numerous development programs, and teammates eager to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

About Thoughtworks

Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues revolutionizing tech. As a leading technology consultancy, we push boundaries through our purposeful and impactful work. For over 30 years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.

Responsible Use of AI in Recruitment

At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews, and writing job descriptions. Crucially, our AI tools do not screen, assess, rank, or make hiring decisions. Every application is reviewed by our team, and all selection decisions are made exclusively by our interviewers and hiring managers. We are committed to fairness and responsible AI, actively managing our AI systems by testing, monitoring for biased outcomes, and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full Thoughtworks AI Policy for Recruitment.