Operations Support Manager

About Us

The Chartered Institute for Securities & Investment (CISI) is the leading professional body for securities, investment, wealth, and financial planning professionals. As a not-for-profit organisation, we represent 52,000 members globally. Due to the importance of our strategic partnership with the Financial Academy, we are creating a full-time presence in Riyadh. Join us and be part of a team that is making a significant impact with professionalism globally.

Role Overview

Are you a customer-centric and self-driven professional? We are looking for an Operations Support Manager to join our team, based in Riyadh, Saudi Arabia. In this role, you will be responsible for working closely with our key Partner The Financial Academy, supporting operational requirements and identifying opportunities to improve our service offering and exam candidate experiences. The role will involve market travel.

Key Responsibilities

• Support and coordinate end-to-end operational experiences for candidates sitting examinations through the Financial Academy, acting as a liaison between our delivery partners and the CISI operations team.
• Maintain and strengthen relationships with key stakeholders.
• Provide exceptional service and support to our partners and members, ensuring all aspects of the customer experience are seamless.
• Collaborate with internal teams to deliver high-quality customer experiences.
• Create and identify opportunities for improvements and service development.
• Regular engagements at events with members and stakeholders.

Personal Attributes

• Arabic language essential.
• Customer-centric, with excellent communication and interpersonal skills.
• Strong organisational skills and resilience.
• Attention to detail and problem-solving skills.
• A pro-active and positive attitude.
• Ability to work independently and as part of a high-performing team.
• Previous experience in an Operations/Customer Service role.
• Project management experience.
• Familiar with analysis of business processes and customer journeys (desirable).

Commitment to Integrity and Ethical Conduct

• Uphold the highest standards of integrity and ethical conduct in all interactions.
• Ensure compliance with CISI's code of ethics and professional standards.
• Promote a culture of transparency, honesty, and accountability.

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