Is the Customer Service Agent position remote, hybrid, or on-site?

The Customer Service Agent role at OnlineJobs.PH is a remote opportunity. The location specified by the employer is Sydney, .

What is the salary range for the Customer Service Agent role at OnlineJobs.PH?

The salary for Customer Service Agent at OnlineJobs.PH is not explicitly stated, but is competitive and based on experience.

How do I apply for the Customer Service Agent position?

You can apply directly by visiting the dynamic application link on FutureTalent at: https://www.futuretalent.online/jobs/10710-customer-service-agent-onlinejobsph.

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Customer Service Agent

OnlineJobs.PH•🌍 Sydney, •Estimated: $80,000 - $120,000

consultingeducationcustomer supportmarketingquality assuranceexececommerceshopifyfull time

✨ AI Insights & Summary

Seed & Sprout, an Australian eCommerce brand, is seeking a detail-oriented Customer Service Agent to join their fast-growing, remote team. Based in Byron Bay, this role offers a unique opportunity to contribute to a planet-friendly brand making sustainable living accessible and joyful. If you have a passion for eCommerce, excel in written communication, and are adept with customer service platforms, you can help shape positive customer interactions and grow with a scaling company.

Who We Are

Seed & Sprout is a fast-growing Australian eCommerce brand creating stylish, planet-friendly products that make sustainable living simple and joyful. Based in Byron Bay, we have big growth plans for 2026 and are building a warm, collaborative remote team where your contributions truly matter.

The Role

We’re looking for a reliable, detail-oriented Customer Service Agent to support our customers across email, chat, and social channels. You’ll help solve issues, process orders and returns, and ensure every customer interaction leaves a positive impression.

What You’ll Do

Respond to customer inquiries quickly and professionally via Gorgias.
Process returns, refunds, and order amendments in Shopify/Loop.
Escalate issues when needed and keep clear ticket notes.
Participate in team training, QA, and meetings.
Meet daily productivity and quality standards.

What We’re Looking For

1–3 years of eCommerce customer service experience.
Strong written English and professional communication skills.
Experience with Shopify, Gorgias, Cin7, Loop (or similar platforms).
Reliable, detail-oriented, and excellent at time management.

Bonus Points

Experience with multi-channel support or returns platforms.

Hours / Location

Full-time (5 days/week), including occasional weekends.
Must be available to work Sydney hours (AEST).
Fully remote position.

Why Join Us?

You’ll join an established remote team with an open, supportive culture, contribute to a brand people love, and grow with a company that’s scaling fast.

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