Analyst Customer Success, Measurement US

Company Description

Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours. We are feeding the world’s curiosity!

The Opportunity

The Measurement Team at Cint specializes in digital media measurement and advertising effectiveness. Media measurement enables advertisers to achieve real-time results for their media campaigns using Cint's proprietary Lucid Measurement platform. Members of the Measurement Customer Success Team serve as strategic partners to customers throughout their measurement journey. This role combines analytical problem-solving, customer relationship management, and measurement consulting to help clients maximize the value of Cint's products and achieve their business objectives. As Cint continues to grow its Measurement business, this role represents an exciting opportunity to join a high-impact team and help scale the Customer Success function. The ideal candidate enjoys working directly with customers, diving into data, solving complex challenges, and translating technical concepts into actionable recommendations. Success in this role requires equal parts curiosity, communication, and analytical thinking. The position plays a critical role in driving customer satisfaction, product adoption, successful measurement outcomes, and long-term client growth. It also offers the opportunity to influence processes, strengthen customer partnerships, and contribute to the continued evolution of the Measurement Customer Success team.

Responsibilities

• Serve as a trusted advisor to customers by providing consultative guidance on measurement strategy, brand lift methodology, product capabilities, best practices, and campaign success.
• Build and maintain strong customer relationships through proactive communication, regular business reviews, and ongoing partnership.
• Analyze study performance, customer data, and measurement results to identify trends, uncover opportunities, and provide actionable recommendations.
• Train and educate customers on Cint's suite of Measurement products and capabilities, helping drive adoption and long-term success.
• Translate complex technical, methodological, and analytical concepts into clear and practical customer-facing recommendations.
• Partner closely with Sales, Product, Support, and Operations teams to solve customer challenges and improve the overall customer experience.
• Act as the voice of the customer internally by identifying recurring themes, product gaps, and opportunities for process improvement.
• Monitor customer health, engagement, adoption, and growth metrics, including active users, campaign launches, and revenue growth, to identify risks, demonstrate value, and support long-term customer success.
• Manage multiple customer relationships, projects, and priorities simultaneously while maintaining a high level of quality and responsiveness.
• Compile and analyze data from various sources, including Cint proprietary software, Excel, Databricks, and Salesforce.
• Ensure customer goals and business objectives are achieved through proactive planning, communication, and follow-through.
• Develop and maintain a deep understanding of Cint's measurement products, methodology, and evolving industry landscape.

Qualifications

• BA/BS degree.
• Minimum 1–3 years of experience in customer success, account management, project management, client services, market research, consulting, or another client-facing analytical role.
• Strong communication skills with a proven ability to explain complex, technical, or data-driven concepts in a clear and concise manner.
• Demonstrated ability to build credibility and relationships with customers and internal stakeholders.
• Strong analytical, problem-solving, and critical-thinking skills.
• Comfortable interpreting data and translating findings into meaningful recommendations.
• Proficient in Microsoft Excel, including Pivot Tables, VLOOKUPs, and other advanced functions.
• Comfortable leading consultative customer conversations, presentations, and business reviews in person and through virtual platforms (Zoom, Google Meet, Teams, etc.).
• Highly organized with the ability to manage multiple priorities and deadlines.
• Detail-oriented, self-motivated, and eager to learn new skills and concepts.
• Strong sense of ownership and accountability.
• Adaptable and comfortable working in a fast-paced, evolving environment.
• Positive attitude and collaborative team-player mentality.

Preferred Qualifications

• Knowledge of the digital media ecosystem and how digital media campaigns are planned, executed, and measured.
• Experience in advertising technology, market research, media measurement, customer success, or related industries.
• Experience using Salesforce, Qualtrics, SurveyMonkey, Alchemer, or similar platforms.
• Market research coursework or experience.
• Working knowledge of statistical concepts and research methodology.
• Experience presenting insights, recommendations, or analytical findings to customers or stakeholders.
• Experience supporting enterprise customers or strategic client relationships.

Additional Information

• Candidates from Central or East Coast required.
• Anticipated Salary Range (US Only): $48,000 to $54,000 annual base salary with on target annual commission of $2,000 - $6,000.
• Benefits include: Medical, Dental, and Vision insurance options, 401K with company matching, PTO, unlimited sick days, Remote Work, Paid maternity and paternity leave.

Our Values

Collaboration is our superpower

• We uncover rich perspectives across the world.
• Success happens together.
• We deliver across borders.

Innovation is in our blood

• We’re pioneers in our industry.
• Our curiosity is insatiable.
• We bring the best ideas to life.

We do what we say

• We’re accountable for our work and actions.
• Excellence comes as standard.
• We’re open, honest and kind, always.

We are caring

• We learn from each other’s experiences.
• Stop and listen; every opinion matters.
• We embrace diversity, equity and inclusion.

More About Cint

Cint is proud to be recognized in Newsweek’s 2025 Global Top 100 Most Loved Workplaces®, reflecting our commitment to a culture of trust, respect, and employee growth. In June 2021, Cint acquired Berlin-based GapFish, and in January 2022, completed the acquisition of US-based Lucid. Cint Group AB (publ) is listed on Nasdaq Stockholm. Cint has teams across global offices including Stockholm, London, New York, New Orleans, Singapore, Tokyo, and Sydney (www.cint.com).

AI Usage Guide

Candidates should be aware of Cint's approach to AI in the hiring process and are encouraged to read the provided AI usage guide.