Oracle Database Application and Support Analyst

About NEC Software Solutions

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way.

About the Role

Join our skilled team as an Oracle Database and Application Support Analyst, supporting software solutions for 100+ esteemed customers, including prominent names in the Public Sector. This unique opportunity involves working with a mix of on-premises, private, and public cloud-based systems. You will be instrumental in ensuring the smooth operation and continuous improvement of our clients' critical systems.

Main Responsibilities:

As an Oracle Database and Application Support Analyst, expect engaging duties:

• Apply software updates and perform technology upgrades.
• Conduct installations of new software and troubleshoot related issues efficiently.
• Proactively review metrics, and address potential database performance and backup concerns.
• Communicate professionally with customers and provide innovative solutions.
• Collaborate within the team, share workloads, and foster a supportive environment.
• Collaborate with broader IT support teams like Networks, UNIX, Cloud Ops, etc.
• Identify areas of improvement where outcomes can be improved for customers through automation, enabling efficiency in processes, etc.

Qualifications

Essential Skills/Experience:

• Experience with Oracle Database Management, including upgrades for single-instance environments.
• Experience in installing and maintaining software on Solaris, Linux, or Windows Server.
• Deployment of Apache Tomcat-based web applications, enhancing web services capabilities.
• Strong aptitude in direct customer interaction via video, telephone, and email.
• Ability to troubleshoot and diagnose performance issues using native Oracle tools like STATSPACK and latest Oracle tools like OCI Analytics.
• Familiarity with ITSM processes and ability to leverage modern ITSM tools like ServiceNow, Ivanti, or similar.
• Eligibility for UK Security Clearance.

Desirable Skills/Experience:

• Expertise in Apache Web Server configuration and management, optimizing web app performance.
• Proficiency in Unix shell scripting, streamlining administrative tasks and automation.
• Familiarity with Ansible setup and managing and implementing Ansible roles as part of automation.
• Experience in scripted database and software backups and recovery, ensuring data security.
• Knowledge of Microsoft IIS Web Server configuration and management.
• Understanding of network architecture, bolstering infrastructure expertise.
• Oracle Certification.

Additional Information

Benefits

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
• 25 days paid holiday with the option to buy/ sell.
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%.
• A fantastic selection of flexible benefits to suit your individual needs.
• Invaluable employee assistance program.
• Free access to LinkedIn Learning (over 15,000 courses).

Important Information

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting and reference checks. This role will require UK Security Clearance.

Equal Opportunities

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.