Analyst Customer Success Measurement US

About Cint

Cint is a pioneer in research technology (ResTech), operating the world's largest programmatic marketplace connecting nearly 300 million respondents across 150 countries. Our platform empowers customers to gain insights from real people, enabling them to build business strategies, publish research confidently, and accurately measure digital advertising impact.

The Opportunity: Measurement Customer Success Manager

The Measurement Team at Cint specializes in digital media and advertising effectiveness measurement, utilizing the proprietary Lucid Measurement platform. As a Measurement Customer Success Manager, you will be a strategic partner to clients, guiding them through their measurement journey. This role blends analytical problem-solving, customer relationship management, and expert measurement consulting to ensure clients achieve their business objectives using Cint's products.

This is an exciting opportunity to join a high-impact team during a period of significant growth in Cint's Measurement business. We are looking for individuals who enjoy direct customer interaction, deep data analysis, solving complex problems, and translating technical concepts into actionable recommendations. Success requires a blend of curiosity, strong communication, and analytical thinking.

This position is crucial for driving customer satisfaction, product adoption, successful measurement outcomes, and long-term client growth. You will also have the chance to influence processes, strengthen customer partnerships, and contribute to the evolution of the Measurement Customer Success team.

Responsibilities

• Serve as a trusted advisor, providing consultative guidance on measurement strategy, brand lift methodology, product capabilities, best practices, and campaign success.
• Build and maintain strong customer relationships through proactive communication, regular business reviews, and ongoing partnership.
• Analyze study performance, customer data, and measurement results to identify trends, uncover opportunities, and provide actionable recommendations.
• Train and educate customers on Cint's Measurement products and capabilities to drive adoption and long-term success.
• Translate complex technical, methodological, and analytical concepts into clear, practical customer-facing recommendations.
• Partner closely with Sales, Product, Support, and Operations teams to resolve customer challenges and enhance the overall customer experience.
• Act as the voice of the customer internally, identifying recurring themes, product gaps, and opportunities for process improvement.
• Monitor customer health, engagement, adoption, and growth metrics (e.g., active users, campaign launches, revenue growth) to identify risks, demonstrate value, and support customer success.
• Manage multiple customer relationships, projects, and priorities simultaneously while maintaining high quality and responsiveness.
• Compile and analyze data from various sources, including Cint proprietary software, Excel, Databricks, and Salesforce.
• Ensure customer goals and business objectives are achieved through proactive planning, communication, and follow-through.
• Develop and maintain a deep understanding of Cint's measurement products, methodology, and the evolving industry landscape.

Qualifications

• BA/BS degree.
• Minimum 1–3 years of experience in customer success, account management, project management, client services, market research, consulting, or another client-facing analytical role.
• Strong communication skills with a proven ability to explain complex, technical, or data-driven concepts clearly and concisely.
• Demonstrated ability to build credibility and relationships with customers and internal stakeholders.
• Strong analytical, problem-solving, and critical-thinking skills.
• Comfortable interpreting data and translating findings into meaningful recommendations.
• Proficient in Microsoft Excel, including Pivot Tables, VLOOKUPs, and other advanced functions.
• Comfortable leading consultative customer conversations, presentations, and business reviews (in-person and virtual).
• Highly organized with the ability to manage multiple priorities and deadlines.
• Detail-oriented, self-motivated, and eager to learn new skills and concepts.
• Strong sense of ownership and accountability.
• Adaptable and comfortable working in a fast-paced, evolving environment.
• Positive attitude and collaborative team-player mentality.

Preferred Qualifications

• Knowledge of the digital media ecosystem and how digital media campaigns are planned, executed, and measured.
• Experience in advertising technology, market research, media measurement, customer success, or related industries.
• Experience using Salesforce, Qualtrics, SurveyMonkey, Alchemer, or similar platforms.
• Market research coursework or experience.
• Working knowledge of statistical concepts and research methodology.
• Experience presenting insights, recommendations, or analytical findings to customers or stakeholders.
• Experience supporting enterprise customers or strategic client relationships.

Additional Information

• Candidates from Central or East Coast required.
• Anticipated Salary Range (US Only): $48,000 to $54,000 annual base salary.
• On-Target Annual Commission: $2,000 - $6,000.

Benefits

• Medical, Dental, and Vision insurance options.
• 401K with company matching.
• PTO, unlimited sick days.
• Remote Work.
• Paid maternity and paternity leave.

Our Values

• Collaboration is our superpower: We uncover rich perspectives, foster teamwork, and deliver across borders.
• Innovation is in our blood: We are industry pioneers, driven by insatiable curiosity and a passion for bringing the best ideas to life.
• We do what we say: We are accountable, strive for excellence, and operate with honesty and kindness.
• We are caring: We learn from each other, value every opinion, and embrace diversity, equity, and inclusion.

More About Cint

Cint is recognized in Newsweek's 2025 Global Top 100 Most Loved Workplaces®. Following acquisitions of GapFish and Lucid, Cint has become a strong global platform with offices worldwide, including Stockholm, London, New York, New Orleans, Singapore, Tokyo, and Sydney. (www.cint.com)

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