Customer Solution Engineer

About Zuora

Zuora empowers businesses to grow smarter and adapt faster by providing a platform for modern business models, including subscriptions, usage-based pricing, and AI-driven offerings. They enable companies to launch new products, automate billing, and achieve predictable, recurring revenue, positioning themselves as leaders in the Subscription Economy.

The Opportunity

Join Zuora's Customer Solution Engineering team as a collaborative, technically curious, and outcome-driven Customer Solution Engineer. You will partner closely with Account Executives to win over customers and shape the future of monetization. This role combines technical expertise with strategic insight, guiding prospects and customers through their quote-to-cash journey to embrace innovation, disrupt markets, and unlock new revenue streams.

What You'll Do

• Become an expert in Zuora’s platform, products, and the quote-to-cash lifecycle.
• Partner with Account Executives to manage the technical relationship with prospects and customers.
• Deliver high-impact product demos and presentations to executives.
• Build and present customized use-case demonstrations tailored to customer needs.
• Address technical objections, mitigate risks, and secure technical wins.
• Collaborate with Product Management to influence the roadmap with customer insights.
• Drive adoption and value realization for customers.
• Support account planning and identify opportunities for expansion.
• Partner cross-functionally to design innovative solutions.
• Represent Zuora at industry events as a technical subject-matter expert.
• Respond to RFPs/RFIs and manage escalations.
• Travel as needed within your territory.

About You

• 3+ years of experience in Sales Engineering, Solution Consulting, or Solution Architecture within a SaaS business application environment (ERP, CRM, EPM, etc.).
• Passion for learning about the Subscription Economy and quote-to-cash processes.
• Exceptional presentation and communication skills, adept at connecting with both technical and executive audiences.
• Strong understanding of value-based selling and SaaS/cloud business models.
• Familiarity with subscription and recurring revenue models.
• Experience with structured sales methodologies (e.g., MEDDIC, Value Selling).
• Working knowledge of API development and coding languages (e.g., Java, PHP, Ruby).
• Bachelor’s degree or relevant FinTech or enterprise software experience.

About the Team

The Customer Solution Engineering team is a core partner in Zuora’s growth, working alongside Account Executives and cross-functional partners to solve critical monetization and quote-to-cash challenges. The team thrives on solving complex technical and business problems, values continuous learning, knowledge sharing, and collaboration.

Benefits

• Competitive compensation, bonus opportunities, and retirement programs.
• Generous, flexible time off, paid holidays, wellness days, and a company-wide year-end break.
• Learning & development stipend.
• Opportunities for community involvement (volunteer time, donation matching).
• Mental wellbeing resources and support.
• (Benefits may vary by location.)

Our Commitment to an Inclusive Workplace

Zuora is committed to creating an inclusive environment where diverse perspectives, experiences, and contributions matter. They encourage candidates from all backgrounds to apply and do not discriminate based on protected characteristics. Applicants needing special assistance can contact assistance(at)zuora.com.

Compensation Details

• Base Pay: $99,500—$160,950 USD per year. The final base salary will depend on qualifications, experience, location, and other factors. This is one component of Zuora's Total Rewards Package, which may include bonus compensation, equity, and benefits.